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Message： Hello, I downloaded the Ucancam Pro but after that I tried to open it and a message appeared “failed to create empty document”. What must I do to resolve it? Thanks Gisela 2013/05/20

Reply： Hello, pls tell me your dongle SN, maybe it is not for pro version. ( 2013/05/20 )

Message： Hello, my computer broke down, I need to reinstall the software,I can`t find th disk. I have a new computer with windows XP, I have the USB Key,but I can`t find the serial, the USB is all blue and it only has engrave your web page. I seem to remember that it runs on version 8, but in your download page there is no reference. Appreciate the help you can give me. Sergio Ramos 2013/05/17

Reply： Hello, I have sent the install files of ucancam V8 to your email, pls download and try. ( 2013/05/17 )

Message： I appreciated your quick response.Now I can export files well BUT ..I still can’t open(import) the 3D ones. Do I need some other program? (I use Autocad 2012) or what must I do? Gisela 2013/05/15

Reply： Hello, Ucancam pro version can import 3D files, such as Iges, Stl and Obj format. ( 2013/05/15 )

Message： Hello. I tried to import a Autocad file to UcanCam V9 as .EPS and .DXF but invariably the result was “error in opening… file”. What can I do to make it work? Thanks Gisela 2013/05/14

Reply： Hello,you can save the file as DXF format (2000 or 2004 version), when you import the file, you need close the file in autocad. ( 2013/05/14 )

Message： I have Ucancam Pro V8.20. Is it (or will it be) possible to use it in Windows 8? Installation went with no problems, but it can not recognise the dongle. Ondrej 2013/05/09

Reply： Hello, Ucancam V8 can’t run in windows 8, if you want to run ucancam in windows 8, you need upgrade to Ucancam V9. ( 2013/05/09 )

Message： Bonjour j’ai une machine Garveur Router CNC Kingtech(UCANCAM)mon problème ce que je ne savait pas comment je peux faire une exécution de découpe ou de grave à travers le DSP, S’il vous plait quel est le forma de fiche valable pour faire la découpe merc ousama 2013/05/08

Reply： Hello, I can’t understand you, can you speak in english, thanks. ( 2013/05/08 )

Message： Have just purchased V9. Installed it works fine but I can not open .ucc files created with V8. The programme goes to not responding. How do I open all my old files? NORMAN ROZEE 2013/05/07

Reply： Hello, pls save the files as dxf format with V8, then import the files to ucancam V9. ( 2013/05/07 )

Message： Hallo, I want to upgrade my ucancam version, standard to pro, could you send me how for pay cost? Thank you Noy 2013/05/03

Reply： Hello, we will contact you by email. ( 2013/05/03 )

Message： Dear sir I have no dongle . I want to trial Ucancam software. can it possible without dongle used. kafil 2013/04/28

Reply： Hello, you can’t use the ucancam without dongle, you can view the videos in downloads. ( 2013/04/28 )

Message： Hello, after calculating toolpath i click on it and all i can do its see toolpath stats, make output, transform and make simulation. I can do all with toolpath but one i need – i cant do. I cant click on toolpath and change its parameters like mill, depth, CW or CCW. Simply – i want to see first dialog that i see then create toolpath then i dounle click on it. Why this feature not implemented? Andrew 2013/04/27

Reply： Hello, you’d better set the parameters before calculating toolpath, after calculating toolpath, you can modify the depth in toolpath-transform-move, you can modify CW or CCW in modify-direction, but can’t change mill now. ( 2013/04/27 )

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