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Message： I have version 9.7. In your importing 3d files video, it shows the types of files it will import. My program is missing the stl files.It is what I use most often! Why is it missing from my file types? Doug Hoffman 2013/04/27

Reply： Hello, only the ucancam pro version can import stl files, maybe your ucancam is standard version, pls tell me your dongle SN, I will make sure. ( 2013/04/27 )

Message： I have a new cnc machine with Ucancam 9.7. It did not come with a manual. Could you send it to my email address? Thanks Doug Hoffman 2013/04/27

Reply： Hello, I have sent the manual to your email, pls check. ( 2013/04/27 )

Message： Hello,Can you provide me a Ucancam pdf manual. The CNC came with Ucancam only on CD, But I need also a detailed manual. Thank You Catalin 2013/04/25

Reply： Hello, I have sent the Ucancam pdf manual to your email, pls check. ( 2013/04/25 )

Message： I would like engraving a text on a cylindrical shape… is possible to do it?. How? regards. Julio 2013/04/25

Reply： Hello, if you are using ucancam pro version, you can use the Projection function, pls refer the viedo(http://www.ucancam.com/videoe/21.html) ( 2013/04/25 )

Message： Hello. I have a JHF Vista 2030 cnc. Will Ucancam produce g-code compatitable with this machine? regards Brian Brian Jopling 2013/04/22

Reply： Hello, ucancam have Post-processing,can according to your machine, set the g-code format, so ucancam is no problem. ( 2013/04/22 )

Message： I have been using your software whithout any problems, But today the path tool bar dissapear, and it also dissapear from the view tools menu, What should I do? José camara 2013/04/19

Reply： Hello, pls tell me your dongle SN, do you reinstall the program and try? ( 2013/04/19 )

Message： Dear Sir,Can you please tell me to what email should i send some questions. I would ask the question here,but i need to show two picture for better understanding. Is the email tech@ucancam.com? Sergey 2013/04/11

Reply： Hello, pls send your question to tech@ucancam.com ( 2013/04/11 )

Message： I was provided your Ucancam V9 software with the CNC Routing Machine I purchased. Can you tell me if the dongle that was provided is a Fat32, and if so can I plug that into the Hand held controller. Also does the dongle have a project that is saved on it? Thank You, Theresa Lilly Theresa Lilly 2013/04/11

Reply： Hello, the dongle is for running and protecting the software, can’t be used to store files as U disk now. ( 2013/04/11 )

Message： Does your Ucancam work on Mac? What windows versions doe sit run on? James 2013/04/11

Reply： Hello, ucancam can’t work on Mac. it can run on windows 2000, XP, Vista and Win7. ( 2013/04/11 )

Message： Hi. Can you please test the Curve Project to Surface as I am finding that circles do not project accurately – they don’t keep the right shape on the surface and is best seen in the 2d view from above. Can you also find a way to convert a 3d curve back to 2d please? Also, when in the Text editing mode there is a spelling mistake in the preview area i.e. Uancam instead of Ucancam. Thanks. Martin. Martin 2013/04/10

Reply： Hello, thanks for your findings, we will test and correct thats, then release new version, you can upgrade it from downloads. ( 2013/04/10 )

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