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Message： After install Ucancam V12 , found computer can not see the draft line. For example draw one single straight line, after select line command, click the first point, line is not able to see when you move the mouse, then click the second point, the line then only appear in monitor. What problem can cause this? CL CHAN 2025/04/07

Reply： HI it is related the video card, you can try V13. if the problem still exsit. pls replace your vidoe card. ( 2025/04/08 )

Message： Hi, which versions of Windows does V13 Pro support? Will it work in Windows 7? Ondrej 2025/03/19

Reply： V13 Pro work on Win7/8/10/11, 64 bit system. ( 2025/03/24 )

Message： Hi, I have Ucancam Pro V8. I would like to buy Pro V13 or other CAN/CAM software. Before that I need to get aswers: – will I be able to work with files created in V8 Pro? – Is it possible to rotate STL models? In V8 I can rotate only in XY plane but if surface to be routed is in other plane (XZ for example) it is not possible to rotate model to get surface on XY plane. – For example I have model which is 250mm high. I need to slice it to 5 parts 50mm each and after processing glue them together. Can V13 Pro slice STL model? Ondrej 2025/03/19

Reply： Hi, about v8file to V13, you can send a ucc file of v8 to tech@ucancam.com so that we can check it. you can rotate stl model in any way in V13. now there is not slice stl model function, but if you need, we can add it for you. ( 2025/03/24 )

Message： Hi i have dongle SN: M 14-4-0608 And have ucancam v 10.4 installed Windows 11 not find Dongle.. Whats wrong.. Best peter Peter steel 2025/01/22

Reply： pls check you wether you have intalled the driver of dongle. you uninstall ucancam , ans reinstall , take care the last step of intallation ( 2025/02/06 )

Message： I have windows 11, is it possible to install version ucancam v10… Message from win11, dongle not fond, maybee right driver miissing, have you name of driver to install.. Best peter Peter steel 2025/01/20

Reply： for driver, pls check the subfolder “driver” on ucancam folder of your computer. ( 2025/01/21 )

Message： Dear Sir I have a question. Is it possible to extract the job log from the Ucancam software? If it is possible, could you let me know the job log directory? B/R Terry Mr. Terry Kim 2025/01/10

Reply： sorry!, you can not. ( 2025/01/13 )

Message： Hi do exist trial version of ucancam i would like just to learn daniel 2025/01/07

Reply： till now there is not trial version for ucncam.but there are alot of demo videos you can check. ( 2025/01/07 )

Message： hello. or v13 version has the ability to parametrically change the path of the tool? draw a square, we give the processing and we can change the dimensions and the program itself will change the path of the tool, e.g. after changing the exchange Grzegorz 2025/01/02

Reply： yes, after changing the dimensions, you can update the toolpath. then toolpath will be updated. ( 2025/01/03 )

Message： UCANCAM V13 – can i make in finish paraller climb machinig cut for one way machinig? All the time machinig are conventional. Karol 2024/12/30

Reply： you can reverse the direction of toolpath ( 2025/01/02 )

Message： I have a V10 dongle and the download from V13. It is saying Dongle not found. I am running Windows 11. Where can I find the driver for my dongle. I do not know where to find the S/N on the dongle. Thank you RN 2024/12/13

Reply： V10 dongle can not run V13 ( 2024/12/17 )

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