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Message： I was provided your Ucancam V9 software with the CNC Routing Machine I purchased. Can you tell me if the dongle that was provided is a Fat32, and if so can I plug that into the Hand held controller. Also does the dongle have a project that is saved on it? Thank You, Theresa Lilly Theresa Lilly 2013/04/11

Reply： Hello, the dongle is for running and protecting the software, can’t be used to store files as U disk now. ( 2013/04/11 )

Message： Does your Ucancam work on Mac? What windows versions doe sit run on? James 2013/04/11

Reply： Hello, ucancam can’t work on Mac. it can run on windows 2000, XP, Vista and Win7. ( 2013/04/11 )

Message： Hi. Can you please test the Curve Project to Surface as I am finding that circles do not project accurately – they don’t keep the right shape on the surface and is best seen in the 2d view from above. Can you also find a way to convert a 3d curve back to 2d please? Also, when in the Text editing mode there is a spelling mistake in the preview area i.e. Uancam instead of Ucancam. Thanks. Martin. Martin 2013/04/10

Reply： Hello, thanks for your findings, we will test and correct thats, then release new version, you can upgrade it from downloads. ( 2013/04/10 )

Message： Is it possible to extend the pro version. Or buy a better version of nesting. What is the cost? My number sn WM 13-1-0148 Regards Andrew. anjawwor 2013/04/10

Reply： Hello, We will contact you by Email, pls check your mailbox. ( 2013/04/10 )

Message： Hi. I’ve been using Artcut 2005 for 4 months. Today as i went to load it up it says please insert the install CD-R then press ok. I have tried the two disks but it still comes up. I’ve re-installed it, shut the computer down and even tried installing it on another computer. I have tryed by disconect antivirus, but nothing. goran 2013/04/07

Reply： Hello, The Artcut software is not our product, pls contact with tech@wt.com.cn(www.artcut.cn) ( 2013/04/07 )

Message： Hi, in sep 2012 you announce future parametric design – seems 6 months past, then it will be released? Andrew 2013/04/07

Reply： Hello! Thanks for your interesting in ucancam, we will release new version a month later. ( 2013/04/07 )

Message： Ucancam delivers an approximate time to be used in the work to be done? Ariel 2013/04/07

Reply： Hello，The working time depends on the machine, ucancam can’t deliver. ( 2013/04/07 )

Message： Hello.I have purchased Ucancam V9.7, but when I try to install, appears a message saying that dongleinstall.exe isnt an Win32 valid directory. I tried to find this file in drv file, but it seems to be empty (0 kbytes). Can you help me please? Jean Paul 2013/03/29

Reply： Hello, you can download the install files from our web(http://www.ucancam.com/download.asp Ucancam Engraving Software V9.7),then try again. ( 2013/03/29 )

Message： I bought a Ucancam V9 software for engraving and would like to know if there is a version of the program in Portuguese Eleandro 2013/03/21

Reply： Hello, we don’t have the program in Portuguese now. ( 2013/03/21 )

Message： Im looking for common line nestig for rectangular shapes, it si specialy for safe time in cutting toolpaths. i like the new parametric feature in your software. if your new version of ucancam can do this. i will like have a qoute. i get the V 9.3, could it be upgrade? best regards… Enrique Rodriguez C. Mr. Enrique Rodriguez C. 2013/03/18

Reply： Hello, Pls tell me your dongle SN. the common line is for ucannest,the new version of “Parametric Design” has not released. ( 2013/03/18 )

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