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Message： Hello! My PC install ucancam 8.Then i no ucancam install disk. But i have ucancam usb key may be i install V9 ucancam pls help me. Now i haven’t disk. Hayrullo 2013/05/28

Reply： Hello, V8 dongle can’t run Ucancam V9, pls tell me your dongle SN, I will send you the installation files. ( 2013/05/28 )

Message： Hello! I do furniture facades on the Artissman s 3204 machine, I use the Ucancam v8. Prompt please as I can get the Ucancam v9 program with the waveboard function and whether it will work at my machine. Thanks Nikolay 2013/05/27

Reply： Hello, the Ucancam V9 gcode is the same as Ucancam V8, it can work at your machine. ( 2013/05/27 )

Message： Sorry! Your is SN: M12-3-0219. Gisela 2013/05/27

Reply： Hello, your dongle is for ucancam standard version, if you want to use pro version, you need upgrade it. ( 2013/05/27 )

Message： The dongle number is 03464… Gisela 2013/05/24

Reply： Hello, your software is ucancam？ our dongle serial number don’t like this, it is SN:********, pls make sure what software you are using. ( 2013/05/24 )

Message： I am having trouble saving to .nc file type. Are there instructions showing how to save? VSE 2013/05/24

Reply： Hello, pls select the toolpath, click Toolpath->Toolpath output in the menu bar, you can save the toolpath as .nc file type. ( 2013/05/24 )

Message： I receive the Software, but my System doesn′t find the dongle – no Driver found. I have a WIN 7, do you have a Driver for the dongle usb stick? Helmut 2013/05/22

Reply： Hello, which version of ucancam did you receive, if V9, pls open the directory where Ucancam exist, and open the sub fold Drv, run the file dongleinstall.exe. ( 2013/05/22 )

Message： Hello, I downloaded the Ucancam Pro but after that I tried to open it and a message appeared “failed to create empty document”. What must I do to resolve it? Thanks Gisela 2013/05/20

Reply： Hello, pls tell me your dongle SN, maybe it is not for pro version. ( 2013/05/20 )

Message： Hello, my computer broke down, I need to reinstall the software,I can`t find th disk. I have a new computer with windows XP, I have the USB Key,but I can`t find the serial, the USB is all blue and it only has engrave your web page. I seem to remember that it runs on version 8, but in your download page there is no reference. Appreciate the help you can give me. Sergio Ramos 2013/05/17

Reply： Hello, I have sent the install files of ucancam V8 to your email, pls download and try. ( 2013/05/17 )

Message： I appreciated your quick response.Now I can export files well BUT ..I still can’t open(import) the 3D ones. Do I need some other program? (I use Autocad 2012) or what must I do? Gisela 2013/05/15

Reply： Hello, Ucancam pro version can import 3D files, such as Iges, Stl and Obj format. ( 2013/05/15 )

Message： Hello. I tried to import a Autocad file to UcanCam V9 as .EPS and .DXF but invariably the result was “error in opening… file”. What can I do to make it work? Thanks Gisela 2013/05/14

Reply： Hello,you can save the file as DXF format (2000 or 2004 version), when you import the file, you need close the file in autocad. ( 2013/05/14 )

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