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Message： I have ucancam V9 for engraving software and am having problems with the auto nesting feature. I follow all the steps but once I hit “ok” in the auto nest dialog box I get a very quick window that flashes on my screen then disappears, but no auto nesting is performed. Thank you for your assistance. David 2013/07/12

Reply： Hello, pls tell me only in this time, or all of the nesting？Pls send the file to tech@ucancam.com, we will check it for you. ( 2013/07/12 )

Message： Hello, I have to use Ucancam V8 for many years, and suddenly stopped running correctly, sometimes just do not want to create new documents, sometimes when I manage to start a new document and try to load some files previously created unexpectedly closes. that could be the problem? Greetings. Lorenzo 2013/07/09

Reply： Hello, pls reinstall the program and try, or tell me your dongle SN. ( 2013/07/09 )

Message： Hi I need a software to convert files of ucancam toolpath to CRJ format. wheere can I find one? Ubicray 2013/07/09

Reply： Hello, What is the CRJ format？ ( 2013/07/09 )

Message： We acquire a banner plotter which uses ucancam V8.3. It was bought more than a year now they never been able to operate it. my aunt only passed it to me, but the problem is she lost the cd driver (ucancam v 8.3) & dongle. Is there a way for me to get a new one? PLEAAASSEE! DEZAIN 2013/07/02

Reply： Hello, we will contact you by email. ( 2013/07/02 )

Message： Hi, I use UcanCam V8 for many years. I enjoy to use it, but now when open some elements it shutdown. What could be problem? Regards. adinul 2013/07/02

Reply： Hello, Pls click View->System settings in the menu bar, then select general, click Default config. ( 2013/07/02 )

Message： I am using UcanCam v9.7 to produce nc files for Nc Studio. All has been working well for several months. However today I tried to produce a profile from a .dxf file and although it seemed to work in UcanCam simulation, when I transferred it to the machine one of the arcs did not cut correctly. The start and end points were correct but the radius was wrong. What could be wrong? Thank you. Bob 2013/06/28

Reply： Hello, pls send the ucc file and nc file to my email: tech@ucancam.com. ( 2013/06/28 )

Message： Hi, I have cancam v8 and want to upgrade to 9 or 9pro because I′ll use windows 7 64 bits, could you please tell me the procedure and the costs, and how can I pay you? Thanks in advance Federico 2013/06/27

Reply： Hello, Ucancam V9 can run in windows 7 64 bits, we will contact you by email. ( 2013/06/27 )

Message： It’s possible to upgrade UcancamV9 Engraving software to Pro? How much it will cost? Vaidotas 2013/06/24

Reply： Hello, we will contact you by email. ( 2013/06/24 )

Message： Hello. I using an Ucancam v 9 not a much time, and i have problems with dimentions of the working area,when am convert files in to profile mashining, program is adding couple mm of each side from point 0(named home)and for the right working i have take off thous mm,how i understand its half cutter diametr i hope what i”m explicated well. Thank you. Igor 2013/06/24

Reply： Hello, you can select the cut position, On,Outside or Inside. On: The tool center axis is along the original drawing. Outside: Cut along the outer contour of the drawing. Inside: Cut along the inner contour of the drawing. ( 2013/06/24 )

Message： I have a ucancam V9 the dongle is loose contact/ broken and I need a replacement dongle. I have serial number, cds and manual. I just need a new dongle. Is it possible to download the software onto a new usb memory stick? Or can you send a new dongle?Regards Erik Erik Hansson 2013/06/21

Reply： Hello, we will contact you by email. ( 2013/06/21 )

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