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Message： We acquire a banner plotter which uses ucancam V8.3. It was bought more than a year now they never been able to operate it. my aunt only passed it to me, but the problem is she lost the cd driver (ucancam v 8.3) & dongle. Is there a way for me to get a new one? PLEAAASSEE! DEZAIN 2013/07/02

Reply： Hello, we will contact you by email. ( 2013/07/02 )

Message： Hi, I use UcanCam V8 for many years. I enjoy to use it, but now when open some elements it shutdown. What could be problem? Regards. adinul 2013/07/02

Reply： Hello, Pls click View->System settings in the menu bar, then select general, click Default config. ( 2013/07/02 )

Message： I am using UcanCam v9.7 to produce nc files for Nc Studio. All has been working well for several months. However today I tried to produce a profile from a .dxf file and although it seemed to work in UcanCam simulation, when I transferred it to the machine one of the arcs did not cut correctly. The start and end points were correct but the radius was wrong. What could be wrong? Thank you. Bob 2013/06/28

Reply： Hello, pls send the ucc file and nc file to my email: tech@ucancam.com. ( 2013/06/28 )

Message： Hi, I have cancam v8 and want to upgrade to 9 or 9pro because I′ll use windows 7 64 bits, could you please tell me the procedure and the costs, and how can I pay you? Thanks in advance Federico 2013/06/27

Reply： Hello, Ucancam V9 can run in windows 7 64 bits, we will contact you by email. ( 2013/06/27 )

Message： It’s possible to upgrade UcancamV9 Engraving software to Pro? How much it will cost? Vaidotas 2013/06/24

Reply： Hello, we will contact you by email. ( 2013/06/24 )

Message： Hello. I using an Ucancam v 9 not a much time, and i have problems with dimentions of the working area,when am convert files in to profile mashining, program is adding couple mm of each side from point 0(named home)and for the right working i have take off thous mm,how i understand its half cutter diametr i hope what i”m explicated well. Thank you. Igor 2013/06/24

Reply： Hello, you can select the cut position, On,Outside or Inside. On: The tool center axis is along the original drawing. Outside: Cut along the outer contour of the drawing. Inside: Cut along the inner contour of the drawing. ( 2013/06/24 )

Message： I have a ucancam V9 the dongle is loose contact/ broken and I need a replacement dongle. I have serial number, cds and manual. I just need a new dongle. Is it possible to download the software onto a new usb memory stick? Or can you send a new dongle?Regards Erik Erik Hansson 2013/06/21

Reply： Hello, we will contact you by email. ( 2013/06/21 )

Message： Hello, I use UcanCam V8 for many years, and suddenly it stop running, I can start program, but when open some elemnts it shutdown. What could be problem? Regards. Tone 2013/06/20

Reply： Hello, I have sent the Solution to your email, pls check. ( 2013/06/20 )

Message： I would like to use my dongle of 8 version to 9.7 version. How can I do that? Uran 2013/06/17

Reply： Hello, Ucancam V8 dongle can’t run Ucancam V9, if you want to run Ucancam V9, you need upgrade or buy new V9. ( 2013/06/17 )

Message： i have the v8 ucancam dongle.need the file so that i can run v9 on that same dongle please. johan 2013/06/17

Reply： Hello, Ucancam V8 dongle can’t run Ucancam V9, if you want to run Ucancam V9, you need upgrade or buy new V9. ( 2013/06/17 )

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