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  1. Message： Hi! When I`m starting Ucancam pro, system message: “The dongle not found!” Where is my dongle or what`s problem? Yurij 2013/12/06
    1. Reply： Hello, do you have the ucancam dongle, pls tell me your dongle SN. ( 2013/12/06 )
  2. Message： I am using V9.8.02.. is there a way to change the default directories when opening, importing and saving files also when importing can I change the default file type to .DXF. Many thanks. Bob 2013/12/04
    1. Reply： Hello, the directories will be remembered when opening, importing and saving files in the next time. but can’t change the default file type to .DXF. ( 2013/12/04 )
  3. Message： hi,i want to know if i had ucancam v9 dongle,am i be able to us it with ucancam v9 pro? thanks joshua 2013/12/04
    1. Reply： Hello, pls tell me your dongle SN. Ucancam have 3 versions: standard, waveboard and pro, their dongles are different. ( 2013/12/04 )
  4. Message： hello.I recieved the “UCanNst V9? version along with a cnc plasma cutter I purchase from Chine’s company. Is it the correct version for me? Hagai 2013/12/02
    1. Reply： Hello, It is correct. Ucannest V9 is designed for CNC plasma cutting machines, laser cutting machines, wire cutting machines, water jet and so on. Please be assured to use. ( 2013/12/02 )
  5. Message： Hiya,I have Ucancam V9 Waveboard version.How can I upgrade to Professional Version? Simon 2013/11/29
    1. Reply： Hello, we will contact you by Email, thanks. ( 2013/11/29 )
  6. Message： Hiya, Can I open files of the type .AC6 using Ucancam? If so, how? Simon 2013/11/29
    1. Reply： Hello, Ucancam and artcut are different software, so you can’t the .AC6 files in Ucancam. ( 2013/11/29 )
  7. Message： I set xy=0 and z=0 on material, I give z depth for cutting is 5mm but at starting it will cut 5mm depth but after some times it cuts only 3mm why it reducing automatically. mahesh 2013/11/27
    1. Reply： Hello，pls give me the nc file to my email:tech@ucancam.com. ( 2013/11/27 )
  8. Message： hello dear, i have recently purchased ucancam v9 engraving soft for cnc ..v9 work properly and i have no issue ..tell me something ..after that i have instaled v9 pro version that give an error on windows7 ..”failed to creat empty folder” how i can resolve this issue .. i will appriciate ur help dongle serial no :M1 nasir 2013/11/22
    1. Reply： Hello，you dongle is for ucancam standard version, can’t run the pro version. pls install the program of standard version. ( 2013/11/22 )
  9. Message： Good day! I have Ucancam V9 Engraving Software (standard version). How do I get waveboard version or a professional version? Thank you! Urii 2013/11/21
    1. Reply： Hello, we will contact you by Email. ( 2013/11/21 )
  10. Message： Good day! I have Ucancam V9 Engraving Software (standard version). How do I get waveboard version or a professional version? Thank you! Urii 2013/11/21
    1. Reply： Hello, we will contact you by Email. ( 2013/11/21 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684926
QQ：747 843 889
Email：sales@ucancam.com

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