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Message： Hi I recently purchased a cnc router with the Ucancam v10 software. I am having trouble working out how to import a photo or image and set tool paths. I have checked out your tutorial but still get do it. Any help would be super. Thank you Danielle 2015/03/30

Reply： in Menu “File’–>”Import”, select image format to import your photo file, then “Toolpath”–>”Image machining” to create the toolpath for your photo. ( 2015/03/30 )

Message： I have recently purchased a new CNC Router that came with ucancam 9.0, I was wondering if I can download 10.2 and use the same dongle with my current software? Is there a cost to download the updated version of 10.2? Thanks, Ken Ken 2015/03/12

Reply： you can use v10.2 with v9 dongle. ( 2015/03/12 )

Message： Hi, we lost our dongle. is there a possibility to download the necessary software to be able to work on the program or do we need to purchase a new dongle? Carly 2015/03/02

Reply： Hi, ucancam can not run without dongle.you need buy a new one. ( 2015/03/02 )

Message： Hi, I have a problem , restore my pc and now when I run the Ucancam requesting the dongle driver is version v9.0 , can help with driver Arturo 2015/02/25

Reply： in the ucancam fold on pc ,there is sub fold nameed “drv”, the dongle driver is there. ( 2015/02/25 )

Message： We recenlty got your program and we are confused on how to move where the machine cuts on x,y, and z axis. Any help would be great Gavin 2015/02/25

Reply： we have the tutourial on web you can check it. ( 2015/02/25 )

Message： How can I make the V8 working on a 64bits please?? fouina 2015/02/05

Reply： ucancam v8 just can work on XP system. ( 2015/02/05 )

Message： Why when I close my ucancam v10.2, there is a message access to tool lib was denied, when I opened ucancam again, I must manage my tool again, please fix this Anton 2015/02/02

Reply： what is your version number(pls check “Help”–>”about ucancam”). and what is your Operation System(XP/Win7/8) ( 2015/02/02 )

Message： Bought used cnc router that came with dongle s/n M12-3-0591, but software disc was broken, is software available to download? I am guessing v9? -thanks Brent 2015/01/26

Reply： you can download v10. ( 2015/01/26 )

Message： Hi, I′ve got Ucancam V9, but my laptop has windows 8/64 bits, when I try to install the dogleinstall.exe, in the fold DRV it’s not working, Why ??? it’s maybe because I work with windows 8. Jesus Machuca 2015/01/12

Reply： ucancam V9 and V10 can work on WIn 8. maybe other reseaons. ( 2015/01/12 )

Message： Good day sir, My boss bought ucancam v9 sometimes ago and we are having issues with the installations. Each time you launch the application it keeps saying dongle not found even when the dongle is connected and lighted up. Can you shed more light on this please. muid 2015/01/07

Reply： you can reinstall ucancam, and don’t not cancel the last step(dongle driver installation.) ( 2015/01/07 )

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