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Message： When trying to start Ucancam 10.1 (after install on windows XP) I get the error message “The procedure entry point DecodePointer could not be located in the dynamic link library KERNEL32.DLL” please advise a fix?? regards Simon Simon. 2015/05/25

Reply： this message is not from ucancam. maybe you need check your windows system. ( 2015/05/25 )

Message： How I can copy my modifyed tool library to the second computer. (v.10.2 Pro) Veli-Pekka 2015/05/25

Reply： search “ToolLib_en.db” file in your pc. then override it to the corresponding file the the second computer . ( 2015/05/25 )

Message： How can I import new font and animation into Ucancam software, I need script type font. HELP Universal Stone Inc 2015/05/25

Reply： just copy ttf file to windows dont fold. ( 2015/05/25 )

Message： Hi there, I just ordered for a 4 head CNC Router and I was told it comes with your software. I have checked your site for a video on rotary axis, but could not find one. Is there anyway you can assist me on this? Best regard Thomas Thomas 2015/05/11

Reply： Hi pls check http://www.ucancam.com/3dengraving.asp for more advanced rotary axis machining, we are developing. ( 2015/05/11 )

Message： I have lost my v8 dongle. Can I get new one. What will have to do to get a new v8 dongle device. what is the price of new v8 dongle device? Minhaj Ahmed 2015/05/11

Reply： hi, v8 is not in service. ucancam is in v10 version. pls check http://www.ucancam.com/purchasing.asp ( 2015/05/11 )

Message： I have ucancam v9 and dongle M14-4-0167. I cannot get my PC to see the dongle. I have tried on Windows XP & WIN7 computer. Both have the same problem Jason 2015/05/04

Reply： pls uninstall ucancam, then reinstall it , don’t cancel the last step(the dongle driver installation). ( 2015/05/04 )

Message： I need TXT file to match with Syntec multitool console. I have 8 linear tool CNC Router. I′ll be thankfull for your help Armadno 2015/05/04

Reply： ucancam have “Syntec ” post processor, you just select it when output the toolpath. ( 2015/05/04 )

Message： Our laser machine is a stand alone. Where have to save the files onto a USB drive and then transfer to the machine. Where is the post processor located? Universal Stone Inc 2015/04/29

Reply： “path output” ( 2015/04/29 )

Message： I create a file download it into the laser machine click start the machine starts to run but nothing is appearing on the granite piece. What should I do? Universal Stone Inc 2015/04/28

Reply： pls send me your file to tech@ucancam.com so that we can check. ( 2015/04/28 )

Message： Hi i have ucancamv8. I upgrade my pc to win7. Then i have a problem. I can’t install the program to my pc. Because the program doesn’t support the win7. What can i do? Help me please… alicoban 2015/04/28

Reply： Hi Ucancam V8 was borned before Win 7, it can not run on win 7. ucancam V10 can run on win 7. ( 2015/04/28 )

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