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Message： I have lost my v8 dongle. Can I get new one. What will have to do to get a new v8 dongle device. what is the price of new v8 dongle device? Minhaj Ahmed 2015/05/11

Reply： hi, v8 is not in service. ucancam is in v10 version. pls check http://www.ucancam.com/purchasing.asp ( 2015/05/11 )

Message： I have ucancam v9 and dongle M14-4-0167. I cannot get my PC to see the dongle. I have tried on Windows XP & WIN7 computer. Both have the same problem Jason 2015/05/04

Reply： pls uninstall ucancam, then reinstall it , don’t cancel the last step(the dongle driver installation). ( 2015/05/04 )

Message： I need TXT file to match with Syntec multitool console. I have 8 linear tool CNC Router. I′ll be thankfull for your help Armadno 2015/05/04

Reply： ucancam have “Syntec ” post processor, you just select it when output the toolpath. ( 2015/05/04 )

Message： Our laser machine is a stand alone. Where have to save the files onto a USB drive and then transfer to the machine. Where is the post processor located? Universal Stone Inc 2015/04/29

Reply： “path output” ( 2015/04/29 )

Message： I create a file download it into the laser machine click start the machine starts to run but nothing is appearing on the granite piece. What should I do? Universal Stone Inc 2015/04/28

Reply： pls send me your file to tech@ucancam.com so that we can check. ( 2015/04/28 )

Message： Hi i have ucancamv8. I upgrade my pc to win7. Then i have a problem. I can’t install the program to my pc. Because the program doesn’t support the win7. What can i do? Help me please… alicoban 2015/04/28

Reply： Hi Ucancam V8 was borned before Win 7, it can not run on win 7. ucancam V10 can run on win 7. ( 2015/04/28 )

Message： Hi I am currently using ucancam. I need the facility to nest multiple parts on multiple sheets is ucannest capable of doing this or will it only nest on single sheets? Martin 2015/04/27

Reply： yes, you can. when nesting, select the different sheet. the parts will be nested the different sheet. ( 2015/04/27 )

Message： What are the setting for engraving on granite with the laser machine. Universal Stone Inc 2015/04/10

Reply： the setting is in the post processor. ( 2015/04/10 )

Message： sono 5 anni che uso il vostro programma V8 diciamo non ho mai avuto grossi problemi tranne in questo periodo : il mio problema 猫 il seguente dovrei fare una mezza sfera con la parte superiore piatta con un bordo alto 1×1 cm. Di diametro 20 con al centro un foro diametro 10 ( portafiori per lapide cimiteriale) ho visto dal vostro tutorial la voce: Surface ma nel mio programma non c猫 come mai?E un problema di del programma V8 oppure non 猫 installato? se qualcuno pu貌 aiutarmi sarei grato marco 2015/03/31

Reply： Hi, only Ucancam Pro version support surface toolpath creation. ( 2015/03/31 )

Message： how to open dwg file in Ucam rafi 2015/03/30

Reply： Ucancam can not open dwg file , but can open dxf file. ( 2015/03/30 )

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