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Message： I am having issues with lead in and lead outs on parts to cut with outside and inside cuts. I have watched the tutorials on youtube but haven’t been able to figure it out. Also, in a simple rectangle, my torch keeps jumping from top to bottom and side to side even though I have chosen a different path sequence. And ideas where I can find support in the US? Charlie 2016/06/10

Reply： Hi which version do you work on? and pls send me ucc file so that i can check it. ( 2016/06/10 )

Message： hello sir/madam please ANS my qusetion ucannest is sport in 64byt? hitesh 2016/06/08

Reply： ucannest can support 64bit windows . ( 2016/06/08 )

Message： Can I load version 9 onto 2 computers and switch the dongle between the computers when using the program Juan de Beer 2016/06/01

Reply： you can not use the program at the same times on 2 computers. ( 2016/06/01 )

Message： Dear Sir/Madam My dogkeyinstall driver get error so I can not connect dogkey to run Ucancam 9.0, could you please send me Diver Many thanks and Best Regrds CHIN CHIN 2016/05/30

Reply： when intall ucancam , don’t cancel the last step (for dongle driver ). ( 2016/05/30 )

Message： Hi I have ucannest V10 and when I install it it works fine for a week then I get a cant find tool lib and it shuts down . then I have to uninstall it and reinstall it and it works for about a week and the same thing . what can I do to fix this. thanks Ray Ray 2016/05/30

Reply： when reinstall , try to select a different folder. ( 2016/05/30 )

Message： Hi , I have waveboard 10.5 when i install it on windows 10 64bit the tool library is missing !! . i try to re install but no use . is there a solution to this issue ? is your product compatible with windows 10? Abdullah Tahhan 2016/05/30

Reply： pls uninstall ucancam, and reinstall again. ( 2016/05/30 )

Message： Greetings, The Bitmap tracing does not work properly on version 10. I notified few month ago and the latest version again does not work properly the tracing is too course… |I have to use version 9 to create good tracing. please help. dOV 2016/05/30

Reply： we have released ucancam V10.5-160527, which have strengthened the bitmap trace. ( 2016/05/30 )

Message： Hi , I have waveboard 10.5 when i install it on windows 10 64bit the tool library is missing !! . i try to re install but no use . is there a solution to this issue ? is your product compatible with windows 10? Abdullah Tahhan 2016/05/27

Reply： you need uninstall ucancam, then install again. ( 2016/05/27 )

Message： Hi , I have waveboard version , when i install it on windows 10 64 bit all is ok but the default tool library is missing . i.e : there is no default tools Abdullah Tahhan 2016/05/25

Reply： pls unintall ucancam, and reinstall again. ( 2016/05/25 )

Message： I have a UCANCAM VERSION 10.5. Previously I worked on a laptop with WIN7 system OK. But now I installed on a desktop PC with WinXP 32bit. After installation the program it gives a error. FAILED TO CREATE EMPTY DOCUMENT. My dongle SN M15-4-0191 How can I fix this. BYFAL 2016/05/23

Reply： your dongle is not matched with ucancam version. ( 2016/05/23 )

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