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Message： I am having trouble importing DXF files created in Adobe Illustrator for MAC. I have not had this problem in the past. I am using v10.5. josh 2016/07/21

Reply： what is the problem about dxf, you cam send your dxf file to tech@ucancam.com ( 2016/07/21 )

Message： I want to make perforated panel 1,2 x 2,4 m by using ucancam, the diameter of the round shape is 10 mm and spacing to end of each round is 5 mm. but whenever I do the profile machining, the program always freezes and not responding, my computer is intel i7 with 3 GB memory, please fix this problem Anton 2016/07/21

Reply： pls uninstall ucancam. and reinstall again ( 2016/07/21 )

Message： Dear Sir/Madam, I need help in using Ucancam v9. When I save a file from Ucancam v9, the size doesn’t remain the same on output ( NcStudio ). Actually I was changing the sizes from Ucancam (multiplying the normal size by 5) in order to get the required size on output. Please,How can I set it so that the output will remain the same as input file without changing sizes from Ucancam? Thank you in advance Ir.Gautier Gautier 2016/07/20

Reply： ucancam had upgraded to V10.5, pls try with V10.5 ( 2016/07/20 )

Message： hello. I use Ucancam V10. I want to make a nametag. so I want internal single line font(single stroke font) list for ucancam V10. please answer. KIM 2016/07/05

Reply： pls check the font combolist in ucancam. ( 2016/07/05 )

Message： I tried to cut inside first then the outside of the letter o, but it cuts the hole in the metal. How can I make it cut right? sammy 2016/07/05

Reply： pls send ucc file which you want to cut to tech@ucancam.com ( 2016/07/05 )

Message： How can I connect letters like o and a so that the plasma cutter leaves the inside of the letter as well…. sammy 2016/07/01

Reply： firstly cut inside, then cot ouside. ( 2016/07/01 )

Message： Mr I have bought a ucancam reference of the dongle WM-9040256 WHISH WORK ON WINDOWS XP I have installed the V10 compatible whith windows 7 Ithink but the dongle is not found how can I use my old dongle thank you Bouzrara 2016/07/01

Reply： Hi, your dongle is for Ucancam V8. which just work on Win XP. if for Win &, you need ucancam V10, you can order from http://www.ucancam.com/purchasing.asp ( 2016/07/01 )

Message： I have installed ucancam ver 10.5 and I found a bug in profile machining when I ticked the depth first box, the toolpath doesn’t generate depth first, but it created profile which doesn’t cut depth first, in previous version there was no problem for this one Anton 2016/06/29

Reply： we have checked your question, it is no problem for the depth first of profile maching. ( 2016/06/29 )

Message： I have aproblem with dongle install. In windows 10 every time i have message error 1612. PawelR 2016/06/28

Reply： Hi this message “error 1612” is not from ucancam. pls check again, you can also send info to tech@ucancam.com ( 2016/06/28 )

Message： Running V9.3 on Windows 7 Can you please explain why we keep getting ‘input error’ entering co-ordinate sizes for a simple fillet rectangle as follows: Point of Origin 0,0 Next corner 300,300 Radius 4 This works fine in Windows XP Jane 2016/06/27

Reply： ucancam had upgraded to V10.5 , you can download it , try again ( 2016/06/27 )

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