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Message： Could you please describe some reasons why a .dxf file exported from AutoCAD will not open in v10? I’ve tried exporting several .dxf versions of simple outline shapes and none will import to Ucannest. Joe 2016/09/30

Reply： All is imported into ucannest, but you need to know what the layer is . ( 2016/09/30 )

Message： Hi, I’m using V9.3 Engraving Software Ucancam (standard version). My dongle does not work. (USB device not recognized error). I prove it on several pc. I think it is broken. How can I get a new one? My dongle SN: M1009050 Hugo 2016/09/26

Reply： pls be sure weather you have installed the driver of dongle. ( 2016/09/26 )

Message： Hi, my dongle USB not working , system not able to found, ???? Please I need the salotion Sohail raza 2016/09/20

Reply： pls uninstall ucancam, and reinstall again(don’t cancel the last step) ( 2016/09/20 )

Message： after nesting ,can we get any report about parts used,there position,angle..? katz yaakov 2016/09/20

Reply： what information would you like to get? ( 2016/09/20 )

Message： Hi, I’m a new user and have a CNC machine that uses a PC with Mach3 as the controller. Do you have a Mach3 postprocesor file available? MIke 2016/09/18

Reply： Hi, you can use “Geneneral CNC” in ucancam as post processor. if it can not work, pls send a sample g code of mach3, we will make processor for you. ( 2016/09/18 )

Message： We just purchased the CNC router table model WR-510V-ATC. The machine came with ucancam software, can you tell me if this machine and software are capable of making cabinet doors and if so where can I learn? Tricia 2016/09/02

Reply： yes, you can learn with Demo CD in thpackage or with web http://www.ucancam.com/training.asp ( 2016/09/02 )

Message： if the installation CD is damaged , whether it can be replaced by using software downloaded ? what version of software whether it can use the existing dongle dani sukma dk 2016/08/31

Reply： yes, you can also download software form our web. ( 2016/08/31 )

Message： Hi, Would like to know if you have Ucancam for Mac Can I use Ucancam for Kitchen cabinet (cutting, Drilling and side drilling) with a CNC Router 3 Axis. Thks & rgds Dilmohamud 2016/08/30

Reply： Hi, till now we don’t have Ucancam for Mac. you can use Ucancam for Kitchen cabinet (cutting, Drilling and side drilling) on windows. ( 2016/08/30 )

Message： Can you send me postprocessor for CNCGraf? Igor 2016/08/26

Reply： try “General CNC” post processor. if it is not, pls send us a sample code of CNCGraf to tech@ucancam.com,we will create the post processor for you. ( 2016/08/26 )

Message： Halo. I buy a CNC engraver and have a Ucancam V10 program. They send me a card to fit in my computer to communicate with the CNC machine. Do I need a driver for the card, or do I only use the Ucancam program? How can I send a file to the CNC machine to print? Thanks for your help. Dirk 2016/08/25

Reply： ucancam create the nc file(g code) , and you can copy the file to control system of your machine. ( 2016/08/25 )

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