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Message： if the installation CD is damaged , whether it can be replaced by using software downloaded ? what version of software whether it can use the existing dongle dani sukma dk 2016/08/31

Reply： yes, you can also download software form our web. ( 2016/08/31 )

Message： Hi, Would like to know if you have Ucancam for Mac Can I use Ucancam for Kitchen cabinet (cutting, Drilling and side drilling) with a CNC Router 3 Axis. Thks & rgds Dilmohamud 2016/08/30

Reply： Hi, till now we don’t have Ucancam for Mac. you can use Ucancam for Kitchen cabinet (cutting, Drilling and side drilling) on windows. ( 2016/08/30 )

Message： Can you send me postprocessor for CNCGraf? Igor 2016/08/26

Reply： try “General CNC” post processor. if it is not, pls send us a sample code of CNCGraf to tech@ucancam.com,we will create the post processor for you. ( 2016/08/26 )

Message： Halo. I buy a CNC engraver and have a Ucancam V10 program. They send me a card to fit in my computer to communicate with the CNC machine. Do I need a driver for the card, or do I only use the Ucancam program? How can I send a file to the CNC machine to print? Thanks for your help. Dirk 2016/08/25

Reply： ucancam create the nc file(g code) , and you can copy the file to control system of your machine. ( 2016/08/25 )

Message： I can not find the parametric tab on my ucannest v10 , so how do I get the dimensions to stay in place Bob E 2016/08/11

Reply： sorry! what is the the parametric tab? ( 2016/08/11 )

Message： I’m using Ucancam v9.7 on windows xp but it gives me “Failed to create empty Document”. i reinstalled the software a few times but still the same error. Claudiu 2016/08/08

Reply： your dongle is not matched with ucancam version. ( 2016/08/08 )

Message： I have problem in tool management, the tool list always keep disappear few days after I use it and when I open the tool management there is a pop up box which says “choose cylindrical tool” and all the tool list is gone after that I have tried to install the newer version of ucancam but it still has the same problem, when I tried to install the older version the tool list also isnt there Anton 2016/08/05

Reply： before install the new version of ucancam, pls uninstall the old version. ( 2016/08/05 )

Message： Using windows 7 and Ucancam 10.5 How to send program to DSP controller (rzthnc-043xsi-080708)? With XP and ucancam 8 I was using ZHBUSBConnect. Iv 2016/08/01

Reply： use nc file( g code) . ( 2016/08/01 )

Message： Hi, Now I installed Ucancam v10.5 as you advised me and I see that is working perfectly with my old dongle but the same issue remain: The output size (from NcStudio ver 5.5.60) is bigger than the normal size. When Idraw a box with 100 Dx and 100 Dy in Ucancam, I get a box with about 20 cm squared after cutting. And it become a problem as I cannot cut small letters (tool limitation) because every time I have to reduce the size from Ucancam in order to get the normal size. Please, help. Regards. Ir. Gautier Ir.Gautier 2016/08/01

Reply： pls uninstall ucancam, and reinstall again. ( 2016/08/01 )

Message： Hello, I experience this same Application Error in Ucancam v10.5-160727. This error began occurring in v10.5-160711. This crash is keeping me from getting work done. Can you please help? Repro steps: New File Create simple shape like Rectangle or Circle Create Profile Machining toolpath, “checkmark/tick” Plunge ADDING PLUNGE CAUSES CRASH REPRO WITHOUT PLUNGE AND NO CRASH WILL OCCUR Select the toolpath Click Toolpath Shaded Simulation or any feature that will render toolpath Crash occurrs! Windows Event Viewer > Windows Logs > Application: Faulting application name: UCanCam.exe, version: 10.5.0.1, time stamp: 0x579820d9 Faulting module name: igd10iumd32.dll, version: 10.18.10.4276, time stamp: 0x55d1ff95 Exception code: 0xc0000005 Fault offset: 0x0003994a Faulting process id: 0x12dc Faulting application start time: 0x01d1e92ec67f7820 Faulting application path: C:\Program Files (x86)\Ucancam Pro V10.5\UCanCam.exe Faulting module path: C:\WINDOWS\system32\igd10iumd32.dll Report Id: 01e52ebf-9b7e-462f-b160-5b025509315a Faulting package full name: Faulting package-relative application ID: Haik 2016/08/01

Reply： Hi, it is related with your video card. suggest you replace it with a new one.. ( 2016/08/01 )

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