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Message：　Reply：　　pls check the item “Layer”,and set the count of layer. it is rough mill. if you want the another finish mill, pls select the smaller tool , and uncheck item “Layer” to creat the finish toolpath for rotary axis mill. (2017/4/28) To your reply, Please when do I do the uncheck tool path, is it after I save the rough tool path and reload the image and pick a smaller tool I unchecked do another toolpath and will the software know I have pick a rough tool path before? Because I don’t really understand this path? Thomas 2017/05/03

Reply： sorry! i can not understand what your problem is . ( 2017/05/03 )

Message： Hi, I downloaded ucancam pro ver10.6, but when I want to open the program it gives me error “Failed to create empty document” I am running normal 10.6 but I need to have the Waveboard function in Pro. Can anyone help? diRASTAMAN 2017/05/03

Reply： your dongle is not for ucancam Pro. ( 2017/05/03 )

Message： My computer updated its drivers, and now the dongle doesn’t work, how can I fix this? As this is an important workplace machine. Regards, Anthony Anthony 2017/05/02

Reply： pls check wether you have installed the driver of dongle. ( 2017/05/02 )

Message： Hello, I have problem with g code transfer in ucancam v8. 1. if i use cut position inside or outside —> G code there is only command G01. But if cut position on —-> G code there is command G01 and G02 / G03. 2. spindle can not rotate automatically even though there is already command M03 and does not stop even though there is already command M05. What should I do to solve the problem. thank you Rochan rochan 2017/05/02

Reply： you can config the post processor in Ucancam, and ucancam V8 is out of service. pls upgrade to V10. ( 2017/05/02 )

Message： Hello, I have problems ucancam v8. 1. Toolpath: border remain 0.00 so Z didn’t go down. 2. Spindle cannot automatic on, I must turn on manual. Thank Rochan 2017/05/02

Reply： Ucancam V8 is out of service, if have any problem.pls upgrade to V10. ( 2017/05/02 )

Message： Hello, Please how do I use two tools on rotary, one to do the roughing and the second to do the smooth? I have clicked on F1 for help, nothing like that is showing and also some of the stuff in F1 are not even showing when you click on the topics. My version is the Ucancam 10.6 + Rotary. Thanks Thomas 2017/05/02

Reply： for roughing, pls check the item “Layer”, and set the layer depth in the rotary axis mill dialog. ( 2017/05/02 )

Message： Hello, Am trying to use surface rough and then surface finish at the same time, but its not allowing me, to select surface finish after surface rough, unless I reload the STL file and do it separately, is this the way it works? Version 10.6 ucancam + rotary Thomas 2017/04/28

Reply： pls check the item “Layer”,and set the count of layer. it is rough mill. if you want the another finish mill, pls select the smaller tool , and uncheck item “Layer” to creat the finish toolpath for rotary axis mill. ( 2017/04/28 )

Message： Hello, I have a problem with Ucancam, I can’t export files as DXF, EPS or PLT. I’m using Version 10.06, Windows 7. The files are not created. I tried few times to install again but, it still doesn’t work. I hope You will help me to fix that problem as soon as posible. Thank you. Best Regards, Mateusz Palucki Mateusz 2017/04/26

Reply： pls check your windows system wether you have the right to create the file in your folder. ( 2017/04/26 )

Message： Please send me the link for version V8.20.M and V8.18.3 M. Sreejith 2017/04/23

Reply： V8 is too old, it is out of service now ( 2017/04/23 )

Message： Hello, How do I add roman ogee to your tool library that will give me the right shape? Thomas 2017/04/21

Reply： Hi, till now ucancam does not support the shaped tool to be added in the tool library. but you can also use the roman ogee in real machinng. ( 2017/04/21 )

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