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  1. Message： Hi, I have a Dongle SN: M11-3-0450. I was using ucancam V.12 and downloaded V.13 but appears “Dongle not foound”. I unistalled previous version and now I don´t now where download the Version 12. Can help me pls? Fabio Alarcon 2024/09/03
  2. Message： Hello, I have just reinstalled Ucancam V9.8 however it says dongle not found! Windows says USB Device not recognized. Is my dongle broken? SN: M12-1-0264 Josh 2024/08/29
    1. Reply： maybe you don’t install the driver of dongle. ( 2024/09/03 )
  3. Message： hello, i have ucancam v11, i want to ask how to input font style into ucancam ? fuzi dream 2024/08/29
    1. Reply： just install font file in Windows system. ucancam can find it. ( 2024/09/03 )
  4. Message： Is demo of Ucannest available? I downloaded the installation file, installed the software and on start I get the message: The dongle not found! Norbert 2024/08/27
    1. Reply： till now all version ucancam/ucannest need dongle to run. you check the video demo on our web. ( 2024/08/28 )
  5. Message： A error keeps popping up the error says ( a required resource was) and (encounters a improper) but I can’t click it away and I don’t wanna make the drawings that I didn’t save yet again help ? Derry 2024/08/26
    1. Reply： pls send the screensnap image to tech@ucancam.com so that we can check it. ( 2024/08/28 )
  6. Message： Message： Hiya, Where are the Tool Library and Post Processor files stored? I wish to transfer them to another computer Thank you Simon 2024/07/18 Reply： click menu ( 2024/07/19 ) Click menu????????????????????????? Simon 2024/08/17
    1. Reply： click menu:[help]->[open app data folder]: you will find it. ( 2024/08/19 )
  7. Message： I have ucancam pro v11. I have a problem. I draw 30 cm but the machine move 60 cm. What should I do? Mohammad 2024/08/02
    1. Reply： pls uninstall ucancam, and install again. ( 2024/08/19 )
  8. Message： Hiya, Where are the Tool Library and Post Processor files stored? I wish to transfer them to another computer Thank you Simon 2024/07/18
  9. Message： Hello. Im using ucancam v11. Whenever I import an artwork, I’m unable to use the software as it does not respond anymore. Can you please provide an assistance? Thank you. Manish 2024/07/11
    1. Reply： what file format of your artwork, you can send your file to tech@ucancam.com so that i can check it. ( 2024/07/12 )
  10. Message： my dongle is not respond . Reinstalling the program it shows ‘error 1612 the installation source this product is not available.” s/n dongle M11-3-0044 Heydari 2024/07/09
    1. Reply： ‘error 1612 the installation source this product is not available.” , this message is not from ucancam. ( 2024/07/10 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
QQ：747 843 889
Email：sales@ucancam.com

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