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Message： Hello, I have bought UCANCAM v11 Standard with CNC Router, but I’m lacking a few functionalities. Is there a way to upgrade the Standard to the Professional version? BR Wojciech Puch Wojciech Puch 2021/12/08

Reply： Hi if upgrade to Professional version, you need send back your standard version dongle. ( 2021/12/08 )

Message： V11 dongle not found… running windows 11. Any suggestions ? Hennie Pretorius 2021/12/07

Reply： what’s your dongle serial No.? ( 2021/12/07 )

Message： I have ver.11.5, which is the latest. That version works fine on my cnc, but when i move dongle to my other pc there is no tool library and error “can’t find the file:ToolLib_en.db!” appears.In fact there is such file, i tried reinstalling from installator attached to my dongle, also from your site. i tried to copy manually all program files from my cnc to my other pc, i tried to copy only this file, none of these methods worked. Please help. Anonymous 2021/12/07

Reply： pls uninstall ucancam， and install again. ( 2021/12/07 )

Message： Hi There After I have created the toolpath where can I see the G code? Remondo Byvelds 2021/11/29

Reply： menu：Toolpath->Output Toolpath ( 2021/11/29 )

Message： Hello, we bought long ago Ucancam v9 with Dongle SN:M1008039 the problem is we move to new PC and only can find download for V9.8 and it wont open our old files! When I try to import it says that the file format is wrong .ucc but .ucc is the right format. Thanks and best of wishes, Leo Leo 2021/11/24

Reply： which version of ucancam do you use before? ( 2021/11/24 )

Message： Hiya, I asked about post processor for Anderson Stratos cnc machine. I have a post processor that the machine used with Alphacam; can you use that to create a Post Pro for Ucancam? Where can I send the file to? OR, do you want a Gcode file that the machine has used in the past? Babby 2021/11/08

Reply： pls send 2 files to tech@ucancam.com ( 2021/11/08 )

Message： Have you got or has anyone used Ucancam with a Anderson CNC machine? Would be nice to have a post processor for it 🙂 Bob 2021/11/05

Reply： if Anderson CNC machine support G code. we can config it for you. ( 2021/11/05 )

Message： Our company deals with stone processing. We have a cnc machine that worked with Ucancam V8 software. Unfortunately the pc is corrupted the program cannot be restored and the installation cd is no longer readable.We have an dongle for V8. Please allow me to download Ucancam V8. Majti 2021/11/01

Reply： V8 is too old, it is out of service now. you can buy V11.5 from http://www.ucancam.com/purchasing.asp ( 2021/11/01 )

Message： Previously my customer is a V8 version user. Due to compueter upgrade, recently my customer have purchase a new V11 standard version to install on new computer. Installation is successfully. We found problem when we use V11 ucancam to open existing file from V8, it show bad format and can not open. How should we solve this? CL 2021/10/28

Reply： Hi V8 is too old . you can save drawings in V8 as dxf file. then import dxf to V11. ( 2021/10/28 )

Message： Hi, I Have a Ucannest V10 dongle which is working fine for windows 7, I’ve recently received a window 10 laptop and have installed the software but have issues with the dongle drives. Our IT team have found that the drivers aren’t trusted in our machine. Could you please provide us the setup file which are in a trusted list for Win10 drivers. Many thanks Karl 2021/10/26

Reply： Hi we have run Ucannest on Win 10 . it is no problem. no trust problem. ( 2021/10/26 )

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