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Message： i can’t find may plotter’s name in device my plotter is king cut ct12000 nabil 2008/04/08

Reply： yes, we do not have the “king cut”, and pls ask your supplier for help ( 2008/04/08 )

Message： I have a rabbit cutter and am using artcut which came with my cutter but am having problems loading the loading the software it has been working fine till now, it just says please insert the install disk which I have done but the software wont load any ideas Adrian 2008/03/26

Reply： pls make sure whether your software is Artcut 2005 or Artcut 2000+, if it is not 2000+, pls insert the graphic disk ( 2008/03/26 )

Message： Hi I have purchased a plotter machine from the following site http://www.joyssewingmachines.co.uk/html/frameset_cutting.html Their model number is PF1350 Vinyl Sign Cutting Plotter When we came to load the drivers for the printer under the driver tab there were a lot of drivers however in the instruction manual it does not tell you what driver to select, there is no model number on the machine that helps me, can you assist me?We are trying to get the Artcut software to see the machine. Kind Regards John John Collins 2008/03/17

Reply： “Hello, here I have some suggestions. Firstly, click “”cut\plot””–> “”setup””–>””sequential control””, and check the second and third option. Secondly, click “”cut\plot””–>””device””, select “”others”” as manufacturer,and select the :DMPL or HPGL to have a try” ( 2008/03/17 )

Message： hi,how can i order a graphic disc for artcut 2005 as mine is damaged thanks sandy 2008/03/13

Reply： I have send you the email! pls check it ( 2008/03/13 )

Message： We bought a Jinan CNC Router which was delivered with Wentai Uncancam V8. The dongle is damaged so now we can not use the software. How can we become a replacement dongle. We have send e-mails to wentai several times but doesn’t get any answer. Ad 2008/03/13

Reply： Sorry but we do not have receive any Email(tech@wt.com.cn). Can your ucancam be opend? If so, pls click “view”–>”system settings”–>”default config. ( 2008/03/13 )

Message： I can downald the user’s manual for cancamv8 3D in frensh ? Or in english.I have this user’s manual book but I need it in frensh.we are a client for you . med 2008/03/10

Reply： In fact, we only have English and Chinese version. ( 2008/03/10 )

Message： hi I cant instal artcut in my pc bouhsen 2008/03/07

Reply： pls bring out the problem in detail my friend! ( 2008/03/07 )

Message： “hi. I bought CNC engraver with wentai v8 software. I have problem when we instaling ucancan software in the end of instalation when it saying instalation is complite I presing finish it open window///dogkeyinstall.exe -bad image// the aplication or dll C\winnt\sistem32\ole2.dllis not a validwindowsimage. Please check this against yourinstalation diskete” Levon 2008/03/07

Reply： “Hello, pls install the UCanCAM V8 Software on win XP, and do not insert the dongle untill the installation is finished.” ( 2008/03/07 )

Message： I have same problem as FRANCISCO RICO, I tried every possible ways, stil ask me: “Please Insert the install CD-R, then press OK!” but install CD-R I have in drive!!! No matter about antivirus, firewall or any changes, nothing help. Could you advice what’s wrong? Magy 2008/03/03

Reply： pls disable your antivirus software and try again ( 2008/03/03 )

Message： please give right tunning for cut a square, my plooter not sharp when cut a square. razz 2008/02/27

Reply： pls scan virus and check your plotter ( 2008/02/27 )

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