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Message： we have a problem when we try to machin a file using relief machining size is 50*50cm and it takes long time , more than 2 hour and 30 minwe try to accelaret the speed ratio using zbh prog but still same , when caculat the time in the controler set it show more than 2 hour and also is there any way to add pic in the Ucancam prog in my liberary?plz help us thanks Mohamed Reda 2008/05/28

Reply： it is quite common a relief machining take you 2 or 3 hours, and you can and any vector graphs in to library by click “save” in ucancam “symbol library”. ( 2008/05/28 )

Message： hi, I am using artcut 6 software with my plotter, but I am having trouble with importing files into the the artcut software for cutting on plotter, ive tried several different file formats, but when I import a file it doesn’t show up on artcut, just a blank work area, everything else works fine, just importing files doesn’t. ant suggestions ian 2008/05/26

Reply： you can try to import a .bmp files, or use illustrator to output the files as I 3 format ( 2008/05/26 )

Message： I just bought ucancam v8 and I have a trouble installing this software. My windows is vista. Maybe this software is not compatible. Is there any idea to install this software to windows vista? Thank u very much Anton 2008/05/26

Reply： Ucancam v8 is not available for Vista. ( 2008/05/26 )

Message： some of my friend has engraving machine model syhu-1218 with Ucancam V8 , but nobody know how to use, I read the manual and I can now know how to start the work and how to desigen , but the problem is how to adjast the material on the machine surface and how to know which tool must use up to the material, pls help me to know more about the tools and how to put the material on the machine nd if u plz send me the site of shengyhuanyu ( the manefactoring of the machine ) thanks Mohamed Reda 2008/05/23

Reply： You can have a look at the Chapter Ten and Chapter Twelve of the manual, that is mainly about tools and how to choose different tools with different machining. You can also download the Demo, http://www.ucancam.com/download.asp ( 2008/05/23 )

Message： a customer have e machine with e software unicamV8 engraving in e englisch/china version. it is posible to change in a version englisch/german? Rentsch 2008/05/16

Reply： Ucancam V8 have only English and Chinese version at present ( 2008/05/16 )

Message： I have recently bought a rabbit cutter and artcut 6. I run coreldraw 14 and a large library of .eps images. No matter what I do, I cannot import into artcut. I end up with a pile of lines. Please advise shane 2008/05/12

Reply： pls save the images as .plt or old version of .eps ( 2008/05/12 )

Message： Hello, I have been trying to get my artcut software to send cut/plot files. I have done the items you have in this forum, but still cannot cut. In the output to Cutter box it reads in status and is flickering. The Plotter is online as I can test thru my Ioline Control Center, but cannot find out why it will not send cut file to plotter thru Artcut. Plotter-Ioline Studio 8/20, running Windows XP on com 1. Please give me any assistance to repair Artcut V6.1.6 Serial #WT2000A52454 Mark 2008/05/04

Reply： Firstly check the 2nd and 3rd option of sequential control. Change another PC to have a test ( 2008/05/04 )

Message： hi there I have a small problem I use art cutt 2000 and when I am done desinging I start to cut but my O’s or other letters with a round edge are being cut they seem to cut into the letter so the is a bit missing I have never had a perfect O yet why is this please help thanks Gavin abell 2008/05/04

Reply： Pls send the picture to tech@wt.com.cn. Artcut 2000+ can only use on Win 98 ( 2008/05/04 )

Message： I click “view”–>system settings->general, then click default config.(2008-4-28) but it is not help the program stil closing Levon 2008/04/29

Reply： pls turn to your supplier for help or send the dongle back ( 2008/04/29 )

Message： hi I bought ucancam v8 software with cnc engraver it work normali but now when I importing any file the software automaticaly closing. I try to other computers same hapend I think something is wrong with dongle(the card that caming with cd)plise help me what I need to do Levon 2008/04/28

Reply： We support 1 years warranty。 Try to click “view”–>system settings->general, then click default config. ( 2008/04/28 )

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