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Message： I canot open artcut says to put in cd I did & nothing tried the graphic cd & nothing have disabled the anti virus, reinstalled the software several times but nothing works Help what should I do??I have things I need to get cut out thanks Pam 2009/03/12

Reply： maybe you drive have some prolem ,maybe you can change another one and try ( 2009/03/12 )

Message： Thanks for your reply but it does not work .Yes you can send me 18 mb at my email address . Thanks for your time Robert Robert Spielauer 2009/03/12

Reply： we had sent to you ,please check ( 2009/03/12 )

Message： I am using V8. When opening waveboard I am unable to access texture, silk texture & texture trimming. Can you help? Piet 2009/03/12

Reply： please read user’s manual carefully.you also can read help in software ,thanks ,if you cant find the way to solve problem ,please connect with again ( 2009/03/12 )

Message： Hello I just got today my Ucancam V8 but at my version toolpath and waveboard button on the bar are missing.I have version V8.18.3-071101Thanks for your help.Robert Robert 2009/03/11

Reply： hi Robert, good day .please uninstall and delete software ,then install that again ,if you also fail to use it please tell us ,and we will sent you a new version, by the way give us your email which can accept 18M attachment Amanda ( 2009/03/11 )

Message： Good dayWe have just imported a 1200mm x 1200mm router machine, but we are experiencing a problem with the programs.When we open the program and we wish to open a file or import or export, the program closes immediately. We are using the following programs Ucancam v8 – type 3 & NC Studio.Greetings for this day Andrew Andrew 2009/03/11

Reply： hi good day .please pay attention to the TXT file ,this software support DXF, EPS, PLT. Import and export file will not make software close . Would you please sent the file to me ( email : tech@ucancam.com), I can check . Amanda ( 2009/03/11 )

Message： It looks so easy.. I was thinking about it too.. But then I choose point a,b or c and save it and put it in machine and ir start not in that point wich I took! Here is a problem! And z axis not listening too ! I make 50mm but he goes down till maximum… But maximum is 80mm.. And I don`t understand why machine doing everything wrong! Justas 2009/03/10

Reply： Dear Sir/Madam I am sorry to hear that you have so many problems, but we try to solve them. As you know we have to choose different depth for different machining ,if you make 50mm ,machines should run 50mm as you choose ,but now you said the result is not the one as you expected ,I think here have several reasons : first maybe you machine has some problem , you can connect with the manufacturer of machine. Second ,I think maybe you ignore the detail of how to operate you machine or software ,please check again ,if you still cant solve the problem ,please tell us.Thanks ( 2009/03/10 )

Message： Hello! I need some explain how to start gravirating!Do u have any mannual > how to uze and work with gravirating machine? We got just book how to make picture and another things but nothing how to control machine.. How to set start point or how to control machine from computer.. We make picture with software and in toolpath we choose x,y,z points where to start out picture and save it and then saved file import to flash and put into machine and start from it! But machine starts not in that points wich we writed and z axis is not listening out directions at all! Maybe not in toolpath we should make cordinates where to start grave or what? I don`t have no more ideas.. Plz help me… Justas 2009/03/06

Reply： hello,when you save your toolpath,select toolpath->toolpath out,select standard Gcode in file format ,select point A at the base on featuer point,then put into machine and start from it!about how to control machine you can ask the Machinery manufacturer. ( 2009/03/06 )

Message： And make upgrades or uptades for your software! Because it is buged.. I install program to my computer,working with it and then I turn on computer next day I can`t run program again.. It drops me that shetty error “can`t create new document ” I don`t got antivirus programs and my xp is rewrited! And then I reopen program toolpath section from programs list is disapeared too! Justas 2009/03/04

Reply： hello,I have already send the new version of ucancam to your mail.Please receive it from birzietis@xxx.lt. ( 2009/03/04 )

Message： Hello, I got a problem.. Today I open ucancam progam and from my toolbar disapeared toolpath! I open wiev > toolbar settings and in dialog display toolpath is gone too… What happened? Pllz help soon as posible! Justas 2009/03/03

Reply： hello,pls open view-> toolbar settings and choose toolpath bar,then click quit.toolpath bar will display. ( 2009/03/03 )

Message： I need Key Dog Driver for Windows Vista Sp1.. Any Help??? Mohamed Raffik 2009/03/02

Reply： hello,UCanCam V8 just supports Windows 2000 and Windows XP.please use Windows 2000 or Windows XP.We don’t have Key Dog Driver for vista. ( 2009/03/02 )

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