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Message： “Hello friend,I have purchased a signcutter plotter from Jinka and have tried to install the Artcut software (English). But failed, this is the error message””Component transfer error”” Error…..Catastropic failure.How do I get around this error, your advise appreciated. Thanks” Patrick Lim 2008/08/26

Reply： Maybe the disc was demaged, firstly please try again in another computer to make sure whether the disc faces the same problem. If so, you can turn to your supplier for help ( 2008/08/26 )

Message： Dear Friends, I have ucancam V8 software. How can I engrave a linear logo over an angled surface? I mean, give a Z angle to a plane toolpath. Thanks in advance! Dan Elbelman 2008/08/21

Reply： Sorry, the software do not have this function ( 2008/08/21 )

Message： I just installed Artcut Software V6.1.6.I am having a problem with it consistantly sending files to be cut to my Refine MH721 Cutter. Sometimes it cuts, sometimes it just does nothing when I select Cut/Plot.The cutter is connected to my PC with a USB connection through COM1.Thanks for any help – so far I have found your software easy to work with and hope we can fix this issue SOON! Haywood Ware 2008/08/14

Reply： We usually port COM and LPT to out, we do not have use USB to COM1, and maybe the memory of your cutting machine is full. ( 2008/08/14 )

Message： I have a problem when I want to put some words in ucancam. It keeps closing after putting some words? Can you help me out please? anton 2008/08/14

Reply： reset the dongle config, click “view”–>”system setting”–>”general”, click default config ( 2008/08/14 )

Message： Dear Friends,ucancam software were included in a CNC Router that only manage .nc files. How can I export files to .nc format?Very best regards! Dan Elbelman 2008/08/11

Reply： you can save it as .nc with toolpath output, and choose the G code ( 2008/08/11 )

Message： I have the artcut software for a cutter/plotter.. Im trying to get the artcut program to import a picture so I can cut it out on vinly but when I find picture and import it you cant see anything does any one know what I need to click on or off to make this work?? Linda 2008/08/07

Reply： You can import a .bmp .eps .dxf .plt, then you can cut it out.(a bmp should do image tracing) ( 2008/08/07 )

Message： Hi, I bought ucancam V8 software for waveboard.I installed the software following the instruction. Open and run the program. After saving the file, I try to re-open the saved files. But the programs says “Failed to Open Document” I re-install the software but the problem remains.And sometimes, while working on a file, the program shut downs by itself. How to solve this? Please reply asap, since I’ve already inquired about these problems for quite sometime now. But no solution given Thank you Lukman 2008/08/06

Reply： If you want to reopen it. you should save the vectors as .UCC or .eps etc. But after you save it as a G code(toolpath), surely you can not open it with UCancam ( 2008/08/06 )

Message： we bought a LIYU MC631 cutter with autcut software, but I couldn’t find the device driver for the above model in artcut. How can I use LIYU MC631 with artcut. Suneth 2008/07/21

Reply： You can select another model of LIYU, or ask your supplier for help ( 2008/07/21 )

Message： Hello,I have bought a new plotter, and im using artcut 2005, but my new plotter has only a usb port, and artcut 2005 don’t reconized it..How can I solf this problem so I can still use artcut 2005?I only can select com1 com2 lpt1 and plt2.Kind Regards Serjon Eijgelaar Serjon Eijgelaar 2008/07/16

Reply： we do not support USB up to now ( 2008/07/16 )

Message： hello, and sorry if I desturb you, I followed that ( “view”–>”system settings”–>”general”, click the “default config”, but same , also when try to open an exiting file I did it before the program don’t open at all, please help, thanks mohamed reda 2008/06/27

Reply： possibly there is something wrong with the dongle, you can send back to your supplier for help or send it to us ( 2008/06/27 )

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