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Message： I need Key Dog Driver for Windows Vista Sp1.. Any Help??? Mohamed Raffik 2009/03/02

Reply： hello,UCanCam V8 just supports Windows 2000 and Windows XP.please use Windows 2000 or Windows XP.We don’t have Key Dog Driver for vista. ( 2009/03/02 )

Message： do you have driver upgrades for this software so i can run on vista nik lambert 2009/02/27

Reply： hello,UCanCam V8 just supports the Operation system Windows 2000 or Windows XP.please use Windows 2000 or Windows XP.don’t have driver for vista. ( 2009/02/27 )

Message： Hi the fist one I want say something, the “UcancamV8 for Engrager Software” is really nice, but I want know if you have it in Portugues Br language or the User´s Manual in the same language Portugues Br. Fabio 2009/02/25

Reply： hello,We don’t have Portugues Br language software.We only have English and Chinese versions of ucancamV8. ( 2009/02/25 )

Message： Hello, there is an offer on internet, the machine +software in french.. I have already the machine and the software in english.. Is it really possible to get the software in french? Thanks in advance! Krystian 2009/02/24

Reply： I’m sorry,it dosen’t have the software in french now.only have chinese and english vission. ( 2009/02/24 )

Message： Hello, I’ve bought Leicai Banner Printer with software Uncancam V8. I can’t print the imported files in gif, bmp,or jpg format, I can see it on the screen but the printer doesn’t print them like files which are made in the Uncancam program. Some functions of the program doesn’t work with imported files and what is most important the buttom “write” with printing function doesn’t work. What can I do with it??I’ve recived only Chinese version of manual owner how can I get the english version ?? Thank you for your help. Maciej. Maciej 2009/02/23

Reply： hello,ucancam can print Vector Graphics,but can’t print Bitmap,so you Should Convert bitmap to vector graphics,then print them. ( 2009/02/23 )

Message： It seems a virus, Win32/CryptExe, is attached to ‘wtplugmain.dll’. We run AVG and cannot eliminate the virus without eliminating wtplugmail.dll also and thusly Ucancam will not run. Inputting an exception in AVG to allow wtplugmain.dll to run will make us vulnerable to this VERY BAD trojan. Telling your customers to input an exception in AVG is not an acceptable solution. What we need is a new dll that is not loaded with the trojan Win32/CryptExe. This software was purchased with our router and it needs to be fixed or…. gary rasberry 2009/02/20

Reply： hello if u use AVG anti-virus software, pls set the ucancam as confident files. ( 2009/02/20 )

Message： hello i have a cnc use ucancam V8 software english but i not cut. can i help me thanh 2009/02/20

Reply： hello Ucancam v8 Engraving software can’t support carving machine,if you use carving machine.pls use artcut software. ( 2009/02/20 )

Message： when you install Corel Draw x4 U canca not work because? Nelson 2009/02/20

Reply： I’m sorry,We have not the Corel Draw x4,so we can’t test. ( 2009/02/20 )

Message： Hi, I have the artcut software and a pcut ct 630. I would like to know how can I send a corel draw image to the plotter, Does artcut have a plugin for corel?? Thanks!! Elian 2009/02/19

Reply： hello,you can export file as DXF or EPS format in coreldraw,then import the file to artcut. ( 2009/02/19 )

Message： Hi from New Zealand. I am using UcancamV8 to run an Artisman nesting CNC manufacturing kitchens, this software was supplied with the machine. I am unable to use the nesting feature that your program provides. The problem I am faced with is that when I want to auto nest bigger panels, say for example 2100 x 600, 1200 x 300, 800 x 580, 900 x 150 and I try to auto nest into a sheet size of 2440 x 1220 the result can be panels not fitting into the sheet, the panels can be sitting on top of each other or sticking out side the materail. I know that it is possible to fit into the sheet because I have another program that achieve the required result. I have done these size by interactive nesting and it works. Why does this not work with auto nesting ??. I look forward to your reply. Regards Michael Michael 2009/02/17

Reply： hello,Your example 2100 x 600, 1200 x 300, 800 x 580, 900 x 150 can auto nest into a sheet size of 2440 x 1220,Pls send the file to me. ( 2009/02/17 )

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