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Message： I have the same problem as Pam in Nebraska, my artcut software is asking me to run CD-R, I have tried the reinstall of the program but it still won’t work, I spoke to my supplier and he says that the problem has been common since last weekend Extremeline 2009/03/13

Reply： Please go to Control Panel–>Date/Time property–>Time Zone, uncheck Automatically adjust clock for daylight saving changes. ( 2009/03/13 )

Message： I have the same problem as the guy before. My artcut software will not open and all it says is to put in the cd-r disk and press ok. Please help, I have work I have to finish. carlosgonzalez 2009/03/13

Reply： Please go to Control Panel–>Date/Time property–>Time Zone, uncheck Automatically adjust clock for daylight saving changes. ( 2009/03/13 )

Message： Hello Again,Yes I got that problem still… We tried many times to change everything but that shet repeats… maybe I can get skype contact to speak closer and quicker with u?Cus not much time left me to finish work with that machine.. But I not started yet normally… Justas 2009/03/12

Reply： of course ,please give me you r skype number ,i will add you . ( 2009/03/12 )

Message： I canot open artcut says to put in cd I did & nothing tried the graphic cd & nothing have disabled the anti virus, reinstalled the software several times but nothing works Help what should I do??I have things I need to get cut out thanks Pam 2009/03/12

Reply： maybe you drive have some prolem ,maybe you can change another one and try ( 2009/03/12 )

Message： Thanks for your reply but it does not work .Yes you can send me 18 mb at my email address . Thanks for your time Robert Robert Spielauer 2009/03/12

Reply： we had sent to you ,please check ( 2009/03/12 )

Message： I am using V8. When opening waveboard I am unable to access texture, silk texture & texture trimming. Can you help? Piet 2009/03/12

Reply： please read user’s manual carefully.you also can read help in software ,thanks ,if you cant find the way to solve problem ,please connect with again ( 2009/03/12 )

Message： Hello I just got today my Ucancam V8 but at my version toolpath and waveboard button on the bar are missing.I have version V8.18.3-071101Thanks for your help.Robert Robert 2009/03/11

Reply： hi Robert, good day .please uninstall and delete software ,then install that again ,if you also fail to use it please tell us ,and we will sent you a new version, by the way give us your email which can accept 18M attachment Amanda ( 2009/03/11 )

Message： Good dayWe have just imported a 1200mm x 1200mm router machine, but we are experiencing a problem with the programs.When we open the program and we wish to open a file or import or export, the program closes immediately. We are using the following programs Ucancam v8 – type 3 & NC Studio.Greetings for this day Andrew Andrew 2009/03/11

Reply： hi good day .please pay attention to the TXT file ,this software support DXF, EPS, PLT. Import and export file will not make software close . Would you please sent the file to me ( email : tech@ucancam.com), I can check . Amanda ( 2009/03/11 )

Message： It looks so easy.. I was thinking about it too.. But then I choose point a,b or c and save it and put it in machine and ir start not in that point wich I took! Here is a problem! And z axis not listening too ! I make 50mm but he goes down till maximum… But maximum is 80mm.. And I don`t understand why machine doing everything wrong! Justas 2009/03/10

Reply： Dear Sir/Madam I am sorry to hear that you have so many problems, but we try to solve them. As you know we have to choose different depth for different machining ,if you make 50mm ,machines should run 50mm as you choose ,but now you said the result is not the one as you expected ,I think here have several reasons : first maybe you machine has some problem , you can connect with the manufacturer of machine. Second ,I think maybe you ignore the detail of how to operate you machine or software ,please check again ,if you still cant solve the problem ,please tell us.Thanks ( 2009/03/10 )

Message： Hello! I need some explain how to start gravirating!Do u have any mannual > how to uze and work with gravirating machine? We got just book how to make picture and another things but nothing how to control machine.. How to set start point or how to control machine from computer.. We make picture with software and in toolpath we choose x,y,z points where to start out picture and save it and then saved file import to flash and put into machine and start from it! But machine starts not in that points wich we writed and z axis is not listening out directions at all! Maybe not in toolpath we should make cordinates where to start grave or what? I don`t have no more ideas.. Plz help me… Justas 2009/03/06

Reply： hello,when you save your toolpath,select toolpath->toolpath out,select standard Gcode in file format ,select point A at the base on featuer point,then put into machine and start from it!about how to control machine you can ask the Machinery manufacturer. ( 2009/03/06 )

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