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Message： hello all and am having the following problem: Anything that attempts to write to UncancamV8 when I click on the button closes the program, and I can not group all of the files… could not work with the router, I’m of the machinery and installing it I need a solution to the software maker … I look back urgently! Julio Cesar 2009/10/22

Reply： In ucancam , select menu— , tnen pop up the “Sysytem settings” dialog, in the “General ” of the dialog, set the parameter “disctrete tolerance” 0.02 ; ( 2009/10/22 )

Message： I only have 3 fonts that are .shx files. The file hzsim.shx is ok but the numbers are not the same height and curves are ordinary. Do you have any others? steve 2009/10/21

Reply： Yes, I do. I will send a font to your e-mail box later; ( 2009/10/21 )

Message： Hi Any new single line text fonts available for ucan V8? steve 2009/10/20

Reply： what font of single line text do you need? ( 2009/10/20 )

Message： Hi,I am using Ucancam V8 and I am having problem when exporting in eps. Ecah time I do it, the software just closed. Is it a problem with the dog key chan 2009/10/16

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config. ( 2009/10/16 )

Message： Hi I am using Ucancam V8.17 with a artisman router, I am currently cutting out large character with an area clearance in raster and I am getting small bits that are left in and are not machined away.How do I resolve this problem? Andrew 2009/10/14

Reply： Intelligent Machining, use a big tool for area clearance , a small tool for conner clearance. ( 2009/10/14 )

Message： hello,My problem is that the machine does not reach the target, but digging in the air above the target, mudhafar 2009/10/12

Reply： increase the parameter “depth” in the toolpath generating dialog. ( 2009/10/12 )

Message： hello , my operating system is vista . when installation the ucancam v8 software the windows unable to installation the drive for the USB dongle mudhafar salah 2009/09/25

Reply： hello,UCanCam V8 just supports the Operation system Windows 2000 or Windows XP.don’t support vista. ( 2009/09/25 )

Message： hello, i have here a CNC Router. I install your Software Ucancam8 under XP with Version 3. Sometimes start the Software sometimes say have a problem and sometimes say can not open sometimes start and toolpath if missing. so, i have not a controlled work with software. When i start the software under windows 2000 i have not this problem. only the win2000 if on a laptop and work not so quickly. so, i will change to xp best regards klaus Klaus 2009/09/18

Reply： hello,maybe your windows XP have something wrong, pls check the Virus or malicious software, and if u use AVG anti-virus software, pls set the ucancam as confident files. If not OK, Pls tell me your dongle’s number, I send you a new version. ( 2009/09/18 )

Message： Hi, I have purchased a rabbit cutting plotter, which came with the Artcut software. I am using the software with windows xp. I am currently designing my graphics and text in Coreldraw x4 and importing the converted files to artcut. My problem is when I import an image or txt file which is perfect in CorelDraw to Artcut; the letters or image looses its roundness; for example, when I import a calligraphic font, the lines between the nodes are all straight instead of curved. Any help would be greatly appreciated!!! Anonymous 2009/09/15

Reply： hello, when you design the graphics or text in Coreldraw x4, before you export it ,you can choose the EPS format,set the text output as the curve, if you use PLT format, you need desigh high accuracy of resolution, if the Defaults’ Parameters too low, that will lead to cause your problem ( 2009/09/15 )

Message： Hi!I am happy with the software it works well with mach 3.But I have problems with image tracing.I get a good trace but I cant highlight it and cant get a toolpaths. Can you help.thank you.Rainer Rainer 2009/09/15

Reply： After you do image tracing, if you want to get a toolpath, you can withdraw or delete the image ,then you can highlight it and get a toolpath. ( 2009/09/15 )

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