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Message： Hi, I have UncancamV8 installed on Win Xp SP2 and when I try to engrave 2D letters it left parts of the letters when engrave on material and I can see that it will left them if I simuled it too. What I’m doing wrong, I just want to engrave single words and save the path in G code because I’m using NCstudion with my machine and is the only code that my engraver undertand. Ramon 2009/12/14

Reply： hello，you can ungroup the toolpath, then save the single words path ( 2009/12/14 )

Message： Hello, we have Ucancam V8 software installed. i have the following problems: a page is created and if we try to input a text or to import a file, program sudenly turns off. Please try to solve somehow the above problems. In fact, in order to cope with the problem, we have reinnstalled the program, but the problem existed.If you need some other clearance, we are ready to provide you with further details.i got this problem the second time the first time i sended the dongle for my suppliers NEOLT and we had change it and now i have the same probleme with this second dongle ,Many thanks in advance for helping me. Best regards nadir 2009/12/14

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config.then check the parameter is the default value has been restored or not？if not，Please refer to “System parameter setting” in the manual，Manually enter and Save.if all not ok，Please check your dongle label and tell me your dongle’s SN.I send you a new version. ( 2009/12/14 )

Message： How can I get new dongle, my dongle don’t work, the light is off when turn on the computer, and can’t run the program ,thanks Jorge Rivas 2009/12/14

Reply： hello，Please tell me your dongle’s SN，If you change another computer, is also the same situation？ ( 2009/12/14 )

Message： Hi , I am currently using art cut 2009, I installed the software and now it is asking me to insert cdr which I did insert the authorization disk and it still won’t load, I have tried to do this many many times, please your support would be great. Thank you James 2009/12/10

Reply： Dear Sir,if Artcut 2009, click here http://www.wt.com.cn/en/download.php ( 2009/12/10 )

Message： Many thanks for the answer, I have followed the advice, unfortunately nothing has changed… Please let us know how to proceed. Best regards Kamen Kamen Krastev 2009/12/10

Reply： hello,after->view, settings, general, default settings,pls check the parameter is the default value has been restored or not？if not，Please refer to “System parameter setting” in the manual，Manually enter and Save.if all not ok，Please check your dongle label and tell me your dongle’s SN.I send you a new version. ( 2009/12/10 )

Message： z doesn’t lower it begins her to run the numbers like crazy and it doesn’t lower marco sanchez 2009/12/09

Reply： hello,please tell me the details.Which version of software, what;s machine do you use and what to work for? ( 2009/12/09 )

Message： Hello, we have Ucancam V8 software installed. Sometimes we have faced the following problems: 1. Once I have choosen the page, there is a message saying that the page cannot be created 2. Once a page is created and if we try to input a text or to import a file, program sudenly turns off. Please try to solve somehow the above problems. In fact, in order to cope with the problem, we have reinnstalled the program, but the problem existed.If you need some other clearance, we are ready to provide you with further details. Many thanks in advance for helping me. Best regards Kamen Kamen Krastev 2009/12/09

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config. ( 2009/12/09 )

Message： Please, I need your help. I Ucancam V8 installed on my computer with Windows XP but when I try to run the ZHBUSBConnect_E file does not run and I get a warning “does not open or Controller USB not connected” after I click accept,leave another warning “Unable to create empty document”.The manual states that I use ZHBUSBHOST.exe G code file to download file to control card, but nothing happens, the control card is connected.I do not know what to do, please help.Sicerely,Julio Alvarado Peru Julio Alvarado 2009/12/04

Reply： hello, ucancam can run now ? Can save G-code? If there is no problem, pls contact the machine manufacturer. ( 2009/12/04 )

Message： Hi, you have sorted out my problems with ucancam and I appreciate all your help and emails. Thanks for this great software. Albert 2009/11/30

Reply： You are welcome, It is my pleasure. Have any questions, send me e-mail. ( 2009/11/30 )

Message： Hi, I have installed ucancam v8 into xp and each time I try to type in text, the program closes down. I have tried to change the system settings as you suggested but it still will not accept my changes. Please help. The message displayed is ( dx exceeded on system set) The dongle number is M-807-0374 Albert 2009/11/26

Reply： Hello，Please check your e-mail agc90@ntlworld.com ( 2009/11/26 )

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