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Message： Hi I have had router supplied with ucan software. Today I plugged dongle in and it got hot and smells like electrical burning. The computer now keeps showing that port has exceeded available power and shuts down. How can I get new dongle quickly. (This is only 6 weeks old). Can I give dongle number to you or do I go back to people who supplied machine. I am sure you will understand how urgently I need this. Hope you can answer soon.Thanks steve 2009/11/18

Reply： hello, Please check your e-mail(stanomob@bigpond.com) ( 2009/11/18 )

Message： HELLO,i have problem with my machine Laser Engrave And Cut i need system machine MOHAMED 2009/11/05

Reply： hello, I can’t understand what’s your mean, which software do you use now? your machine have problem or software have problem? what do you need? Laser Engrave software or Control Software? ( 2009/11/05 )

Message： I am using XP Pro Service Pack 2. Artcut 6 Used to work. When I click the icon to start the program it says, “Insert CDR and click OK”, I have done this MANY times. Many people who bought your software have done this MANY times. The fast is that YOU need to give us SUPPORT as a growing company if we will continue using your software with our money. I’m sure I am not the only one who wants a REAL answer here. How about a better answer than, “Insert Graphic Disk”, or “Disable your Antivirus”, because I have done those things. The Software Does Not Work. want answers 2009/11/04

Reply： If Artcut(2002/2005) software keeps asking you to insert the install cd-r, then press OK! But cannot access the program!Please go to Control Panel–>Date/Time property–>Time Zone, uncheck Automatically adjust clock for daylight saving changes. ( 2009/11/04 )

Message： am currently using ucancam v8-m-18-3 dongle no m-803-0204 is there a more up to date software,is it possible to control the router speed from the software,I AM USING THE SOFTWARE ON A JHF VISTA CM 1325-3 SERIAL NO CM1325-08-033 norman 2009/11/03

Reply： hello, Before doing machining path, Set tool parameters，such as deed speed/plunge speed, then Build Processing Path，save G code. ( 2009/11/03 )

Message： Hi all,I can not download the Ucancam V8 demo.Please help me.thanks. mostafa 2009/11/03

Reply： Hello! Demo can be download，because the files are relatively large, need to download tools. ( 2009/11/03 )

Message： HelloI am reinstallng ucan cam to a new machine in ur office. As the old pc was too slow – howver aftergong through the entire installation and restart I am unableto get the software to initiate – please can o advis as it says instalation complete? lara 2009/11/03

Reply： Please tell me, after you install the software, what advice when you open the software. ( 2009/11/03 )

Message： hello, is there any way to install Ucancamv8 on Windows Vista ? sam 2009/10/29

Reply： hello, Ucancamv8 is not available for Vista. pls run in win2000 or winxp. ( 2009/10/29 )

Message： WM-810-0990,Thank you very much! Vova 2009/10/29

Reply： hello, The installation file has been sent to your mailbox(vov4ik829@rambler.ru), please check. ( 2009/10/29 )

Message： Cool software!How should I provide you with my dongle No. to get new version of Ucancam? Vova 2009/10/28

Reply： hello,Please check your dongle label and tell me your dongle’s SN. ( 2009/10/28 )

Message： hi friend I can not write anything on the drive UncancamV8 when I click a button and the program closed and I can not edit anything in the program. What can be? Julio Cesar 2009/10/23

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config. ( 2009/10/23 )

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