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Message： z doesn’t lower it begins her to run the numbers like crazy and it doesn’t lower marco sanchez 2009/12/09

Reply： hello,please tell me the details.Which version of software, what;s machine do you use and what to work for? ( 2009/12/09 )

Message： Hello, we have Ucancam V8 software installed. Sometimes we have faced the following problems: 1. Once I have choosen the page, there is a message saying that the page cannot be created 2. Once a page is created and if we try to input a text or to import a file, program sudenly turns off. Please try to solve somehow the above problems. In fact, in order to cope with the problem, we have reinnstalled the program, but the problem existed.If you need some other clearance, we are ready to provide you with further details. Many thanks in advance for helping me. Best regards Kamen Kamen Krastev 2009/12/09

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config. ( 2009/12/09 )

Message： Please, I need your help. I Ucancam V8 installed on my computer with Windows XP but when I try to run the ZHBUSBConnect_E file does not run and I get a warning “does not open or Controller USB not connected” after I click accept,leave another warning “Unable to create empty document”.The manual states that I use ZHBUSBHOST.exe G code file to download file to control card, but nothing happens, the control card is connected.I do not know what to do, please help.Sicerely,Julio Alvarado Peru Julio Alvarado 2009/12/04

Reply： hello, ucancam can run now ? Can save G-code? If there is no problem, pls contact the machine manufacturer. ( 2009/12/04 )

Message： Hi, you have sorted out my problems with ucancam and I appreciate all your help and emails. Thanks for this great software. Albert 2009/11/30

Reply： You are welcome, It is my pleasure. Have any questions, send me e-mail. ( 2009/11/30 )

Message： Hi, I have installed ucancam v8 into xp and each time I try to type in text, the program closes down. I have tried to change the system settings as you suggested but it still will not accept my changes. Please help. The message displayed is ( dx exceeded on system set) The dongle number is M-807-0374 Albert 2009/11/26

Reply： Hello，Please check your e-mail agc90@ntlworld.com ( 2009/11/26 )

Message： Hi, I have installed ucancam v8 into xp and each time I try to type in text, the program closes down. I have tried but it still will not work. Please help. The dongle number is M-807-0374 Albert 2009/11/23

Reply： hello,after—view, settings, general, default settings,pls check the parameter is the default value has been restored or not？if not， Please refer to “System parameter setting” in the manual，Manually enter and Save. ( 2009/11/23 )

Message： Thanks for quickly servicing my requirements. A bit disappointed that I had this problem but extremely happy with backup service provided.If you are ever in Western Australia, look me up and I’ll buy you a beer. steve 2009/11/19

Reply： You are welcome, It is my pleasure. ( 2009/11/19 )

Message： Hi I have had router supplied with ucan software. Today I plugged dongle in and it got hot and smells like electrical burning. The computer now keeps showing that port has exceeded available power and shuts down. How can I get new dongle quickly. (This is only 6 weeks old). Can I give dongle number to you or do I go back to people who supplied machine. I am sure you will understand how urgently I need this. Hope you can answer soon.Thanks steve 2009/11/18

Reply： hello, Please check your e-mail(stanomob@bigpond.com) ( 2009/11/18 )

Message： HELLO,i have problem with my machine Laser Engrave And Cut i need system machine MOHAMED 2009/11/05

Reply： hello, I can’t understand what’s your mean, which software do you use now? your machine have problem or software have problem? what do you need? Laser Engrave software or Control Software? ( 2009/11/05 )

Message： I am using XP Pro Service Pack 2. Artcut 6 Used to work. When I click the icon to start the program it says, “Insert CDR and click OK”, I have done this MANY times. Many people who bought your software have done this MANY times. The fast is that YOU need to give us SUPPORT as a growing company if we will continue using your software with our money. I’m sure I am not the only one who wants a REAL answer here. How about a better answer than, “Insert Graphic Disk”, or “Disable your Antivirus”, because I have done those things. The Software Does Not Work. want answers 2009/11/04

Reply： If Artcut(2002/2005) software keeps asking you to insert the install cd-r, then press OK! But cannot access the program!Please go to Control Panel–>Date/Time property–>Time Zone, uncheck Automatically adjust clock for daylight saving changes. ( 2009/11/04 )

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