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Message： hello I want install ucancam in my computer but become insert cd in cd rom ,have erorr(“cant open cd”) I cant see the USB devices in my computer.please hellp me my winxp sn:Tfa-90912275 special thank khaled 2010/01/12

Reply： hello,I want to know that the CD-ROM can’t be installed? Or the software can’t open after installation? ( 2010/01/12 )

Message： Hi,Is there a way to import text from a file and automatically fill up array into the program. I am using ucancamv8 for engraving software.Thanks T.C.Chuan CHUAN 2010/01/11

Reply： Pls select file->inport,Select TXT In the Files of type,then Select the file that you need to import. ( 2010/01/11 )

Message： HI, I INSTALL THE UCANCAM V8 IN VISTA, BUT CANNOT FIND USB DONGLE… SN:WM-9121033. PLEASE HELP CHUAN 2010/01/11

Reply： hello, Ucancamv8 is not available for Vista. pls run in win2000 or winxp. ( 2010/01/11 )

Message： When is v9, or next version available? Will it run on Vista? Cynt 2009/12/29

Reply： hello, The time has not been determined, but it will support Vista and Win7 in future. ( 2009/12/29 )

Message： hello thanks for your answres my serial numbre :wm-811-1052 i buy it from NEOLT from italia best regards nadir 2009/12/16

Reply： hello,pls check your e-mail,I sent the program to your e-mail. ( 2009/12/16 )

Message： Hi, I have UncancamV8 installed on Win Xp SP2 and when I try to engrave 2D letters it left parts of the letters when engrave on material and I can see that it will left them if I simuled it too. What I’m doing wrong, I just want to engrave single words and save the path in G code because I’m using NCstudion with my machine and is the only code that my engraver undertand. Ramon 2009/12/14

Reply： hello，you can ungroup the toolpath, then save the single words path ( 2009/12/14 )

Message： Hello, we have Ucancam V8 software installed. i have the following problems: a page is created and if we try to input a text or to import a file, program sudenly turns off. Please try to solve somehow the above problems. In fact, in order to cope with the problem, we have reinnstalled the program, but the problem existed.If you need some other clearance, we are ready to provide you with further details.i got this problem the second time the first time i sended the dongle for my suppliers NEOLT and we had change it and now i have the same probleme with this second dongle ,Many thanks in advance for helping me. Best regards nadir 2009/12/14

Reply： hello,Pls reset the dongle config, click “view”–>”system setting”–>”general”, click default config.then check the parameter is the default value has been restored or not？if not，Please refer to “System parameter setting” in the manual，Manually enter and Save.if all not ok，Please check your dongle label and tell me your dongle’s SN.I send you a new version. ( 2009/12/14 )

Message： How can I get new dongle, my dongle don’t work, the light is off when turn on the computer, and can’t run the program ,thanks Jorge Rivas 2009/12/14

Reply： hello，Please tell me your dongle’s SN，If you change another computer, is also the same situation？ ( 2009/12/14 )

Message： Hi , I am currently using art cut 2009, I installed the software and now it is asking me to insert cdr which I did insert the authorization disk and it still won’t load, I have tried to do this many many times, please your support would be great. Thank you James 2009/12/10

Reply： Dear Sir,if Artcut 2009, click here http://www.wt.com.cn/en/download.php ( 2009/12/10 )

Message： Many thanks for the answer, I have followed the advice, unfortunately nothing has changed… Please let us know how to proceed. Best regards Kamen Kamen Krastev 2009/12/10

Reply： hello,after->view, settings, general, default settings,pls check the parameter is the default value has been restored or not？if not，Please refer to “System parameter setting” in the manual，Manually enter and Save.if all not ok，Please check your dongle label and tell me your dongle’s SN.I send you a new version. ( 2009/12/10 )

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