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Message： Hi, We have just got started on your software and was needing some tec. support do you have a tole free number i can call to get some help with this software? JUSTIN 2010/05/26

Reply： hello, pls contact with MSN: ucancam@hotmail.com or Skype: ucancam_sales. ( 2010/05/26 )

Message： Hi Do you have a driver for the USB dog key which is compatble with Windows Vista. Mine only works on XP Toby 2010/04/26

Reply： hello, we don’t have driver for Windows Vista now, We are doing, and soon will support Vista and Win7. ( 2010/04/26 )

Message： Hello,When I make toolpath from text, ucancam does not make a toolpath from all the letters (for example 3 letters are not done.Control Z try again, other letters are not done. After 3 or 4 times everything is oke. What is the reason for this? Hans Braan J.Braan 2010/04/20

Reply： Hi,Mr. Hans Braan.Thanks for your message.The problem you met may due to various reasons,such as your tool is too large to generate a toolpath, letters have cross or not closed etc. Would you ple just send me your file, and tell us your detailed parameters as the like.Or you may contact me on-line. ( 2010/04/20 )

Message： hi we used from ucancam for ,ribbon banner printers.now we have problems , our size is 25*50cm include text & pic ,we want print with dpi 400 ,pls help me , which software is the best for us, corl drow ,photoshope ,freehand,word ,… & whit what format. taghavi 2010/04/12

Reply： hello, You’d better contact with the ribbon banner printers suppliers. ( 2010/04/12 )

Message： I use ucancam v8 and XP system.Program worked OK. But today I can’t start . I only can see the Cant find dongle key.The dongle key is put into usb. Usb in my computer works ok.I tried to instal program on the other computer. Results are the same.Task list is full,router is wating.Can you help me? grzegorz 2010/04/12

Reply： Hello! Plug in dongle, view the Device Manager,There is jungo options, there are two （dogkey and windiiver), if two options exist, Maybe the dongle is broken, Please tell me the dongle’s serial number, I send you a new version of the program, if results are the same, Please contact supplier, you need to change a new dongle. ( 2010/04/12 )

Message： I have just bought v8 pro and cannot import iges files the system always crashes.help nfripp 2010/04/02

Reply： Please send the iges file to our mail( tech@ucancam.com), we will check the reasons. ( 2010/04/02 )

Message： Hello,When Ucancam makes G-code, it inserts feedrates(F code) for example F6000. This is too fast for my machine.How can I change this?Thanks in advance!Hans Braan J.Braan 2010/03/24

Reply： hello, pls set the Fast speed in toollibrary. ( 2010/03/24 )

Message： Hello, I’m just buy a CNC Engraver which Include UCanCam V8+ Dongle and NCStudio Software+PCI Card. After I Draw the design in UcanCam, how to put my design to the NCStudio to draw on a wood? Thanks & Best RegardsTombing Tombing 2010/03/16

Reply： hello, first draw the design in UcanCam, then Select machining path function in toolpath menu，and create toolpath, then save it as G-code，use the NCStudio output the G-code to your machine. ( 2010/03/16 )

Message： Can you please tell me how to create a now library in Uncancam V8? Or do you have for sale new libraries to add to the program? thanks for your help. Geoffrey Mizzi 2010/03/15

Reply： hello, you can import graphics or draw graphics, enter symbol library and select my library, select the graphic that you want to save, then click the “Save” button, a new graphic will be saved in my library , and that can be directly invoked later. ( 2010/03/15 )

Message： Hi, I tried to import text inside a rectangle from DXF. In Ucancam the text has changed the size to very big and the alignment become Left.Is there a way to import many text from a file to be place into many rectangle in Ucancam without ungrouping. Thanks chuan 2010/03/05

Reply： Ucancam don’t suport import many text from a file, you should change text form to curve before save DXF or EPS file.you can input text inside a rectangle in ucancam Directly, pls consult manual 7.10 text in a closed shap. ( 2010/03/05 )

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