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Message： We just bought a CnC router at my place of work. It came from China with the Ucancam software V8. We’ve been trying to do some research, but haven’t come across anything conclusive. We are trying to figure out if it is compatible with solidworks, seems that it is with the .dxf file format, and if there is any versions of Solidworks that is incompatible with Ucancam. David Cobler 2010/12/30

Reply： Hello, We have Ucancam V9 Professional(surface) software, that can import the Iges,Stl,Obj files, and do Surface Machining, pls view the web about the Ucancam V9 Professional(surface) software. ( 2010/12/30 )

Message： is there anyway i can get a new version 8 dog key ? as i have lots of files to convert for version 9 Ged 2010/12/14

Reply： hello, I can find a dongle of version 8, but you’d better send me a file, I will try, if it’s OK, then you buy a V8 dongle. ( 2010/12/14 )

Message： I have troubles with Artspool when I try to engrave big files from ucancam.It stucks. Can you please recommend me some other program? Ivan 2010/12/13

Reply： Hello, pls tell me which version of ucancam do you use? and which kind of processing, can you send the file to me and explain the details. my email is tech@ucancam.com. ( 2010/12/13 )

Message： hi, i cant convert my v8 files to dxf or eps for use on v9 as i dont have my dog key anymore what can i do ? Ged 2010/12/10

Reply： hello, except that, there is no other way to import the files, If the files is not too much, could you send it to me, I’ll transfer it, then send to you. ( 2010/12/10 )

Message： I NED YOUR SOFTWAR WITHE THE FRANSH LANGUG .PLZ ANE BOOK OF HELP WITHE THE LANGUGE FRANSHE .. MUSTAPHA 2010/12/07

Reply： Hello, we have english and chinese version now, don’t have French language version，How many sets do you need? ( 2010/12/07 )

Message： Hi,I have previously had version 8 and have just upgraded to version 9, but version 9 wont let me open the old files is there a conversion program ? Ged 2010/12/06

Reply： Hello! the software program was changed，so the V9 version can not open the V8 files, you can save as dxf or eps format from V8 version, then import the files into the v9 version. ( 2010/12/06 )

Message： Hello,I see V9.2 Pro Surface is now available. I have V9.1-100915 Pro Surface… Can you please provide me with the latest version? Thank you! Haik 2010/12/06

Reply： hello,I have sent the latest version to your Email, pls check. ( 2010/12/06 )

Message： I lost my usb dog key driver for ucancam v8 … how can I get it? Nader J Khoury 2010/11/30

Reply： hello,pls Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dogkeyinstall.exe, that is usb dog key driver. ( 2010/11/30 )

Message： Hi I live in Turkey, My name is Hasan Koc. I now I use Ucancam V8. But the V8, only xp Ucancam youth is being used. I would like to use on Windows 7 and Vista. It is appropriate for the V9 version. I want to upgrade to existing V8 V9 I do have the possibility to upgrade? If so, tell me the price? Are interested, I would be glad Hasan Koç 2010/11/15

Reply： Hello, I have sent the method to your e-mail, pls check. ( 2010/11/15 )

Message： hello, for 3 years i work with yours software(i got it with woodworkin cnc) now i want to start to work with rotary device,http://www.sanhecnc.com/enindex.asp you can see alilte vidoe in the link, the problem its that in now version i cant desighn the z axis,do you have vesion that i can desighne also the z for areal 3d desighn katz yaakov 2010/11/15

Reply： Hello, Ucancamv8 can’t support the RotaryAxis Machine, The new version of Ucancamv9 have postset, that you can set the rotary axis for your machine. ( 2010/11/15 )

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