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Message： hi, i cant convert my v8 files to dxf or eps for use on v9 as i dont have my dog key anymore what can i do ? Ged 2010/12/10

Reply： hello, except that, there is no other way to import the files, If the files is not too much, could you send it to me, I’ll transfer it, then send to you. ( 2010/12/10 )

Message： I NED YOUR SOFTWAR WITHE THE FRANSH LANGUG .PLZ ANE BOOK OF HELP WITHE THE LANGUGE FRANSHE .. MUSTAPHA 2010/12/07

Reply： Hello, we have english and chinese version now, don’t have French language version，How many sets do you need? ( 2010/12/07 )

Message： Hi,I have previously had version 8 and have just upgraded to version 9, but version 9 wont let me open the old files is there a conversion program ? Ged 2010/12/06

Reply： Hello! the software program was changed，so the V9 version can not open the V8 files, you can save as dxf or eps format from V8 version, then import the files into the v9 version. ( 2010/12/06 )

Message： Hello,I see V9.2 Pro Surface is now available. I have V9.1-100915 Pro Surface… Can you please provide me with the latest version? Thank you! Haik 2010/12/06

Reply： hello,I have sent the latest version to your Email, pls check. ( 2010/12/06 )

Message： I lost my usb dog key driver for ucancam v8 … how can I get it? Nader J Khoury 2010/11/30

Reply： hello,pls Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dogkeyinstall.exe, that is usb dog key driver. ( 2010/11/30 )

Message： Hi I live in Turkey, My name is Hasan Koc. I now I use Ucancam V8. But the V8, only xp Ucancam youth is being used. I would like to use on Windows 7 and Vista. It is appropriate for the V9 version. I want to upgrade to existing V8 V9 I do have the possibility to upgrade? If so, tell me the price? Are interested, I would be glad Hasan Koç 2010/11/15

Reply： Hello, I have sent the method to your e-mail, pls check. ( 2010/11/15 )

Message： hello, for 3 years i work with yours software(i got it with woodworkin cnc) now i want to start to work with rotary device,http://www.sanhecnc.com/enindex.asp you can see alilte vidoe in the link, the problem its that in now version i cant desighn the z axis,do you have vesion that i can desighne also the z for areal 3d desighn katz yaakov 2010/11/15

Reply： Hello, Ucancamv8 can’t support the RotaryAxis Machine, The new version of Ucancamv9 have postset, that you can set the rotary axis for your machine. ( 2010/11/15 )

Message： dear sir i already bought a cnc router and they send me a ucancam v9 and they told me that i can work 3d in that software. but i try it and i didn’t lake it if u please tell me the solution for that thanks for ur replay my SN : M1008033 ELIAS KANAAN 2010/11/12

Reply： Hello, Please tell me what effect the products you want to do，your software is Ucancam V9 3D Engraving software, The features as website shown: http://www.ucancam.com/3dengraving.asp ( 2010/11/12 )

Message： I have installed Ucancam V8 on Windows XP in Virtual Machine of Windows 7 ultimate (the Xp mode) and verified that Jongle is ok: WinDrive and Dongle Key are working .Still I have problem to open Ucancam with message “dongle not found”.I have tried to re-install the program, uninstalling it and re-attaching dongle . Is it an english version for Cnc Router, also other software for Laser cutter is impossible to use because that “cannot copy files” ; someone has writted that it could be an incompatibility with antivirus softwares,could You help me ? Fabrizio 2010/11/10

Reply： Hello! UcancamV8 software can’t run on Windows XP in Virtual Machine of Windows 7 or vista/win7.pls run ucancamv8 in win2000 or winXP. but the new version of ucancam v9 can run 2000,XP,vista and win7. we have ucannest version for Laser cutter，and it is not limited by Antivirus software. ( 2010/11/10 )

Message： PLS I HAVE NOW A V8 MY PROBLEME THAT WHEN I SEND OBJECTS SIZES OF THE OBJECTS IMPORTED 100mm*100mm IWELL TAKE ANATHER SIZE IN PRINTER = 135.3mm*135.3mm ASSIM 2010/10/29

Reply： hello, What’s format you imported the file? or you can change a format, such as dxf/eps/plt. pls send the file to me, we will check, my email:tech@ucancam.com ( 2010/10/29 )

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