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Message： In V9 Pro how do I output Toolpath with Arc (I J K) gCode? On Wave Board with Straight Wave I still get gCode not using Arc (I J K). Thanks! Haik 2010/09/30

Reply： hello, pls set the Arc gcode in the post set, Please refer to manual in the last chapter (Appendix->6.arc command). ( 2010/09/30 )

Message： Hi, I got a CNC machine that brings your software Ucancam V8, but i can not use it because when I run it displays the following error: Failed to create empty document.I tried to install it on three different computers, all with windows XP without any anti-virus installed.Please I need help pls reply as soon as Ayub 2010/09/28

Reply： Hello! I have already sent the solution to your mailbox, pls check. ( 2010/09/28 )

Message： thank you for your answer0 my dog N°TFY-801-0249 thank you Nabil 2010/09/20

Reply： hello，I have sent the installation file to your mailbox, please check. ( 2010/09/20 )

Message： I have buyed a cnc router and UCANCAM V8 WHEN I TRY TO INSSTALL UCANCAM I HAVE THIS ERROR MESSAGE ” CAN NOT OPEN FILE “????????.DAT “please help me * i have the dog key Nabil 2010/09/19

Reply： Hello, maybe your software is not English version? pls tell me your dongle serial number, I send you an english version. ( 2010/09/19 )

Message： Hello, I use Ucan CAM 9 (licenced). All works good, but everytime, when I start Toolpath Shaded Simulation, program crashes down. Toolpath Walk simulation goes without problem. I work with notebook HP with Intel Core CPU 2.1 Gh, 3GB RAM, NVIDIA GeForce 8400M GS and Windows Vista Home Premium. I try another computer, and it makes the same. Can You help me? Thanks (please sorry my bad english) Andrej Spal 2010/08/30

Reply： Hello! This issue should be related to your graphics NVIDIA GeForce，We will According to the information you provided to check，We will contact you with results! ( 2010/08/30 )

Message： dear sir how can i use ucancamv8 pro for laser cutting and engraving can u pse advise setting we are using mach3 fort post processor ，thanking u in advance mike degi 2010/08/30

Reply： Hello! what’s your problem now? The Gcode generated by ucancam software is not compatible with your processor? What’s the code do you need for you machine, please give details! ( 2010/08/30 )

Message： Hello, I have a CNC plasma cutting machine. Using Ucancam V8,I recently created a shape to cut and then downloaded it into the pendant. Program will not run. I get an error message ‘FATAL ERROR ZHB BASE TRANSLATE.C 627’.Is this a mistake that I have made in Ucancam when creating the shape? Thanks Bryan 2010/08/30

Reply： Hello, create a processing path,and then save the path, Select Standard G code format options, If you can not run, pls set post. Now We have ucannest Software, that is specific Plasma software. ( 2010/08/30 )

Message： I am trying to import dxf files to my ucancam v8 software but it is not being recognised,can you help? Nigel 2010/08/06

Reply： hello Nigel , would you pls save the ‘DXF’file into a low version such as 2000 or 2004 , and then just import it .If it still cannot be solved ,pls send the file to me . ( 2010/08/06 )

Message： Hi, I got a CNC machine that brings your software Ucancam V8, but i can not use it because when I run it displays the following error: Failed to create empty document.I tried to install it on three different computers, all with windows XP without any anti-virus installed. Please I need help Joao Paulo 2010/06/30

Reply： Dear sir Would you ple uninstall and reinstall the software or u may try on another computer. Then when you has installed , pls check the ” Equipment supervisor “(My COMPUTER – ATTRIBUTE-HARDWARE- Equipment supervisor-Jungo)if the “Dog key”&”Windriver”are all available . If there is only the “WinDriver”, then you may need to change for a new dongle. For more send me a messgae to : Sales@ucancam.com ( 2010/06/30 )

Message： I bought a printer from the company cotek. They came with software version 8.7 ucancam. After I successfully installed. run error “The dongle not found”. Can you please help me. thai 2010/06/30

Reply： Dear sir Would you ple uninstall and reinstall the software or u may try on another computer. Then when you has installed , pls check the ” Equipment supervisor “(My COMPUTER – ATTRIBUTE-HARDWARE- Equipment supervisor-Jungo)if the “Dog key”&”Windriver”are all available . If there is only the “WinDriver”, then you may need to change for a new dongle. For more send me a messgae to : Sales@ucancam.com ( 2010/06/30 )

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