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  1. Message： Hi. I want update my ucancam v8 to v9, please tell me how can I do this. Please send me a new version and say, fit is the key to the new version of programm. waiting for a reply by e-mail Maxim 2011/01/14
    1. Reply： Helle, I have reply to your E-mail,Please check. ( 2011/01/14 )
  2. Message： Hello,In V9 is it possible to move the Tool Library from one computer to another? Thanks! Haik 2011/01/04
    1. Reply： Hello, pls copy the ToolLib_en.db file in the directory which UCanCam exist to the same folder in another computer. ( 2011/01/04 )
  3. Message： We just bought a CnC router at my place of work. It came from China with the Ucancam software V8. We’ve been trying to do some research, but haven’t come across anything conclusive. We are trying to figure out if it is compatible with solidworks, seems that it is with the .dxf file format, and if there is any versions of Solidworks that is incompatible with Ucancam. David Cobler 2010/12/30
    1. Reply： Hello, We have Ucancam V9 Professional(surface) software, that can import the Iges,Stl,Obj files, and do Surface Machining, pls view the web about the Ucancam V9 Professional(surface) software. ( 2010/12/30 )
  4. Message： is there anyway i can get a new version 8 dog key ? as i have lots of files to convert for version 9 Ged 2010/12/14
    1. Reply： hello, I can find a dongle of version 8, but you’d better send me a file, I will try, if it’s OK, then you buy a V8 dongle. ( 2010/12/14 )
  5. Message： I have troubles with Artspool when I try to engrave big files from ucancam.It stucks. Can you please recommend me some other program? Ivan 2010/12/13
    1. Reply： Hello, pls tell me which version of ucancam do you use? and which kind of processing, can you send the file to me and explain the details. my email is tech@ucancam.com. ( 2010/12/13 )
  6. Message： hi, i cant convert my v8 files to dxf or eps for use on v9 as i dont have my dog key anymore what can i do ? Ged 2010/12/10
    1. Reply： hello, except that, there is no other way to import the files, If the files is not too much, could you send it to me, I’ll transfer it, then send to you. ( 2010/12/10 )
  7. Message： I NED YOUR SOFTWAR WITHE THE FRANSH LANGUG .PLZ ANE BOOK OF HELP WITHE THE LANGUGE FRANSHE .. MUSTAPHA 2010/12/07
    1. Reply： Hello, we have english and chinese version now, don’t have French language version，How many sets do you need? ( 2010/12/07 )
  8. Message： Hi,I have previously had version 8 and have just upgraded to version 9, but version 9 wont let me open the old files is there a conversion program ? Ged 2010/12/06
    1. Reply： Hello! the software program was changed，so the V9 version can not open the V8 files, you can save as dxf or eps format from V8 version, then import the files into the v9 version. ( 2010/12/06 )
  9. Message： Hello,I see V9.2 Pro Surface is now available. I have V9.1-100915 Pro Surface… Can you please provide me with the latest version? Thank you! Haik 2010/12/06
    1. Reply： hello,I have sent the latest version to your Email, pls check. ( 2010/12/06 )
  10. Message： I lost my usb dog key driver for ucancam v8 … how can I get it? Nader J Khoury 2010/11/30
    1. Reply： hello,pls Open the directory which UCanCam exist in. and open the sub fold Drv, run the file dogkeyinstall.exe, that is usb dog key driver. ( 2010/11/30 )

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
QQ：747 843 889
Email：sales@ucancam.com

Copyright@2022 Ucancam Team is based in Beijing of China