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Message： I recently bought a 3d router, and included a box with Ucancam V8.22. I see you released V9, and it′s available for downloading. My computers runs Win 7. What software do you recommend me to install?+Thanks in advance!!! Jonathan 2011/03/18

Reply： hello, your ucancam V8 can’t run win7, can run win2000 and winxp, so if you want to run ucancam in win7, you need change the dongle for V9. ( 2011/03/18 )

Message： hello, as I can make 3-D shapes in aluminum, I do not understand the program can send you more details alex 2011/03/16

Reply： hello, do you have the ucancam software? What do you want to do with ucancam, can you speak more details? ( 2011/03/16 )

Message： Hola soy nuevo en esto, pero me compre una cortadora plas y no se como cargarle los dibujos para realizar el corte. Jose 2011/03/04

Reply： hello, I’m sorry, I can’t understand you. can you speak in English, ( 2011/03/04 )

Message： Hi In ucancam i have an eps file and i want to create the toolpath for insert machining. I create toolpath but sometimes it takes too long and freezes so i have to make separate smaller pieces And sometimes big problem, it creates toolpath for some letters and other letters it does not, it missing some toolpath for some characters. Usually it makes the blue line for the toolpath but some charaters it does not make the line and then in ncstudio it does not cut some characters Please help Andre 2011/03/04

Reply： hello, I have sent the Solution to your email, pls check. ( 2011/03/04 )

Message： hello…I was install Ucancam v8, after that I run ucancam and I wait a second until out this text(“failed to create empty document.”) I can’t set the ucancam as confident files. Can you tell me why? I triyed creating a file confident files, I don’t understand how, please help thabiso 2011/03/03

Reply： hello, if you don’t know hot to set, you can uninstall your Kaspersky; or pls tell me your dongle SN, I will send you another version. ( 2011/03/03 )

Message： hello…I was install Ucancam v8, after that I run ucancam and I wait a second until out this text(“failed to create empty document.”) I can’t set the ucancam as confident files. Can you tell me why? hendra 2011/02/28

Reply： hello, first create a folder, and set the folder as confident files, then install ucancamV8 in the folder. ( 2011/02/28 )

Message： Hello, we have a CNC machine we bought from China. It came with V8. We want to run the software on Win 7. How do we upgrade to V9 to be able to run on Win 7? Thank you Cass 2011/02/28

Reply： hello, pls tell me your dongle SN. ( 2011/02/28 )

Message： hello, I want to ask something…I use Kaspersky for my computer, when I installing UCanCam Kaspersky was detect a virus in component.”this application has failed to start because WTPlugMain.dll was not found. re-installing the application may fix this problem.” If I stop my Kaspersky, the program can be install. after I finished to install this program, I turn it on the Kaspersky and then detect virus again. what happen is this? Hendra 2011/02/25

Reply： hello,if u use Kaspersky anti-virus software, pls set the ucancam as confident files. ( 2011/02/25 )

Message： Hello.I have a problem with Ucancam v9. After succesfull instalation aplication does not start at all. Sometimes its just send an error: 0xc0150002. What can be the problem? Anonymous 2011/02/21

Reply： Hello, I have sent the solution to your e-mail(fleytuch@gmail.com), please check. ( 2011/02/21 )

Message： I can not import and export.the program closes. I did everything. Do you suggest me a solution fatih 2011/02/18

Reply： hello, which format the files did you import and export, pls send the files to my Email tech@ucancam.com, tell me the version of your ucancam and your dongle SN. ( 2011/02/18 )

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