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Message： I, We have bought CNC machine 5 years ago,We got it with the ucancam 8, we work with it and very pleased. Today I’v tried to get into it but it send me a message that says it can’t find the WTPlugMain.dll may be reload the program can help, I tried it but it’s keep sending me the message please help me Galit 2011/05/24

Reply： hello,if u use Antivirus Software, such as Kaspersky or AVG, pls set the ucancam as confident files. ( 2011/05/24 )

Message： Can you send me latest Pro version with Trochoidal Toolpaths please. Thank you Haik 2011/05/16

Reply： hello, I have sent the latest Pro version to your email, pls check. ( 2011/05/16 )

Message： when i try to install v9 its always says the application failed to initialized properly(0x0150002) jeff 2011/05/04

Reply： hello, I have sent a file to your email,pls download and install it. ( 2011/05/04 )

Message： We Use It V8. We use McAfee Antivirus. Ucancam.exe perceived as a virus. How to fix? Ramazan 2011/05/03

Reply： Hello,It is mistaken for a virus，pls set the ucancam as confident files. ( 2011/05/03 )

Message： Good afternoon. We came together with the machine program ucancam 8. On computers that are worth Windows7. And the key is not placed, tell me how to do it. Thank you. Vadim 2011/04/11

Reply： hello, the ucancam V8 can’t run in windows7, pls run it in win2000 or winXP, or upgrade to ucancam V9. ( 2011/04/11 )

Message： Hi,Why my V9 don”t have this texture machining.I try to use this waveboard but can’t find it on my V9 version. Pls help lee 2011/04/11

Reply： hello, pls tell me your dongle SN, maybe your software is Ucancam Engraving software V9 (Standard Version), it don’t have the waveboard function. the Professional Version has the waveboard function. ( 2011/04/11 )

Message： I have version 8 worked well both when import a file the program closed plase help Ernesto Polanco 2011/04/02

Reply： hello, which format is the file, pls send the file to my email tech@ucancam.com ( 2011/04/02 )

Message： I recently bought a 3d router, and included a box with Ucancam V8.22. I see you released V9, Hello, I bought the V9 2010 editition now. – It has to arrive. Ucancam V9 3D CNC Engraver Software In my company we use an old Chiron CNC machine from Chiron. Is the software able to generate code for the Chiron machine(Industrial metal works machine)? The machine has to drill holes into cats iron and it also is milling windings with an other tool. – The machine is changing tools you know. Is it possible to generate toolpaths for windings ? Further I want to buy a TONSEN machine, Can you tell me what this machine would cost in EURO ? Pavle Dukanovi 2011/03/31

Reply： Hello,Ucancam v9 can generate g-code, it has Post processing, you can set the gcode for your machine. If you don’t know how to set, pls give me an example file(nc).I will help you, but I don’t know the cost of the TONSEN machine ( 2011/03/31 )

Message： Can you please help me with the process of saving my files after creating a toolpath. How do go about saving the path to a memory stick to have the DSP reconize it. I am running V9 of Ucancam Marcel 2011/03/22

Reply： hello，After the toolpath is created, select Toolpath->Toolpath output in the menu bar, then save the nc file for your machine. ( 2011/03/22 )

Message： I am interested in the Professional software but can not find it for sale in the UK. How much would your Professional software be if you sent it to the UK please? Martin. Martin 2011/03/21

Reply： hello, I have sent Email to you, pls check. ( 2011/03/21 )

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