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Message： Hi there, I have ucancam version 9.1 with donge sn: M1012063. I have updated to the new version, but when the program starts I get a message. ” unable to load blank page. Pieter Visser 2011/07/20

Reply： hello, pls uninstall your old version and delete the files in the installation directory, then install the new version, don’t uninstall your dongle driver. ( 2011/07/20 )

Message： I am using UCANCAM V8 and want to upgrade it for window 7 akhil 2011/07/20

Reply： Hello, pls tell me your dongle SN, you need return your UCANCAM V8 dongle to US, then pay the upgrade fee. ( 2011/07/20 )

Message： Hi there, I have installed your update but after installation i get an error message “failed to create blank document” Regards Pieter Visser 2011/07/19

Reply： hello, the new version of Ucancam V9 Engraving software, only for Ucanacm V9 dongle users, not for no dongle and Ucanacm V8 users. ( 2011/07/19 )

Message： I buy the software “UCANSIGN V9” and its damaged. Could you send me a copy? I have the doungle key carlos ralde 2011/07/13

Reply： hello, I have sent the install files to your Email, pls check it. ( 2011/07/13 )

Message： I have the program “UCANSIGN V9” but I could not install. I insert the CD, and get a message “can not open file” Please, how could I fix this? carlos 2011/07/12

Reply： hello, if your CD has some problem, you can download the install files from our web, address:http://www.ucancam.com/download.asp ( 2011/07/12 )

Message： Hello! My disk with V8 version is failed.How to download a V8 version? My dongle s/n BM-805-0038 Victor Klimov 2011/07/11

Reply： hello, pls download it from http://www.ucancam.com/V8.22-M-Eng.rar ( 2011/07/11 )

Message： Hi I have a problem I don’t know is the program or the machine, the controller of the machine is asking me for a file “*.zup” I looked in your web and I cant find it. Can you tell me if is the program or the machine I use ucannest v9.0 Pablo Rocha 2011/06/22

Reply： hello, what is the controller of the machine? when does it appeared? run the controller, or import the code file? if it is not appear in ucannest, pls contact your machine supplier. ( 2011/06/22 )

Message： Hi!Upgraded recently to Ucancam 9.3 on XP Professional. Got the same message on startup Dongle not found. I have ver2.2 dongle #M-7-0911. Your advise is appreciated. Thanks AK 2011/06/14

Reply： Hello, You can download the new version from our website(Downloads) and upgrade, only for Ucanacm V9 dongle users, not for no dongle and Ucanacm V8 users. your ucancam is Version 8. ( 2011/06/14 )

Message： Dear Sir, While Installing the ucancamV8 in windows xp IO error is displaying why, I have tried many times but result is same. Srinivas Reddy 2011/06/08

Reply： hello, can you give me a Screenshots about this situation, pls send to my email tech@ucancam.com ( 2011/06/08 )

Message： I, We have bought CNC machine 5 years ago,We got it with the ucancam 8, we work with it and very pleased. Today I’v tried to get into it but it send me a message that says it can’t find the WTPlugMain.dll may be reload the program can help, I tried it but it’s keep sending me the message please help me Galit 2011/05/24

Reply： hello,if u use Antivirus Software, such as Kaspersky or AVG, pls set the ucancam as confident files. ( 2011/05/24 )

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