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Message： When exporting file to machine via usb stick the job starts on the machine origin point instead of the coordinates i have put in ucancam. How do i fix this so it goes to the correct coordinates? Neil 2022/09/02

Reply： V12 Version can start at the cordinates the tool is.. ( 2022/09/02 )

Message： DOES ANYONE KNOW WHERE TO CHANGE UNITS WHEN EXPORTING A FILE . IM DRAWING IN INCHES AND WHEN I EXPORT THE FILE IS SWITCHING TO MM. THANKS yunier_86@hotmail.com 2022/08/30

Reply： we will support inch/cm/m unit export in next version. ( 2022/08/30 )

Message： After reinstalling ucancam – I’m having trouble setting my cut points correctly. I’ve been using it for 2 years now and I wonder if this could be a problem with the key. The program opens correctly on the key, but there is a problem in the settings and generating g-codes. Andrzej 2022/08/29

Reply： what version of ucancam do you install> and what is the problem of cut points? ( 2022/08/29 )

Message： I have version v11 and a system key, but I had to download Ucancam Standard Version V12.1 (64bit) – after installation I cannot find the language change to English. How to do it? if it is possible? Endru 2022/08/24

Reply： for english version , pls download from http://www.ucancam.com/download.asp ( 2022/08/24 )

Message： where ican i donwload v 11 pro – i have dongle graeme 2022/08/23

Reply： you can download v12 pro . your dongle support it. ( 2022/08/23 )

Message： Hello I want to enable the option of aria clearance or 3D corner engraving, but I want the tool to pass a distance along each line of the path nedelcho 2022/08/08

Reply： Hi I am not clear about “to pass a distance along each line”, can you send a picture to tech@ucancam.com to describle it? ( 2022/08/08 )

Message： My ucancam dongal is not working in properly change my dongal and new dongal perches process Vijay Kumar jangid 2022/08/08

Reply： what is your dongle serial No.? ( 2022/08/08 )

Message： Good Day Can i use v12 software with a version 11 dongle? pierre 2022/07/29

Reply： yes, if Version V11 dongle , it is no problem. ( 2022/07/29 )

Message： I have a ucancam pro v9 when installing it the message “failed to create empty file” appears. What can I do to solve it? Thanks César 2022/07/29

Reply： “failed to create empty file” mean your dongle is not matched with ucancam software version. ( 2022/07/29 )

Message： hello when i open ucancam, everything is black and i can not work. do you know how i can fix this and why it is happening? thank you amani 2022/07/27

Reply： you can chang the background color in menu -> ( 2022/07/27 )

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