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  1. Message： have installed ucancam v9.8 to new computer when I try to open .ucc files the programme crashes. how do I open .ucc files created on the older computer on the new computer. NORMAN 2017/09/01
    1. Reply： pls send your ucc file to tech@ucancam.com so that we can check it. ( 2017/09/01 )
  2. Message： has anyone else came across the problem of when you copy and paste there is a distortion in the cut line around 3 mm tailing inward at one side stephen 2017/09/01
    1. Reply： when pasting, the mouse can drag the object. ( 2017/09/01 )
  3. Message： Hi we have V10.6 & I am having real trouble exporting anything from Ucancam. I Select what I want to export & go ‘File/Export/ then save & nothing happens. The file is not created. Ive tried creating a new document, closin gthe program & restarting but nothing works?. Do you have a solution? thanks G Gerrard 2017/09/01
    1. Reply： pls check the right of folder for your windows, make sure you can save file in this folder ( 2017/09/01 )
  4. Message： Hi, Whenever I import a file to work with, and tried turning it into 3ds the image disappears. What must I do to correct that? Even if I tries to follow the demo in creating something and changing to 3ds, it disappears. Gary Smith 2017/08/31
    1. Reply： what is the “3ds”? ( 2017/08/31 )
  6. Message： Installed Ucancam Pro Version V10.7-170809 and it finds dongle but displays “failed to create empty document” My OS is Windows 10 Pro version 1703, OS Build 15063.540 Thank You! Haik 2017/08/17
    1. Reply： ucancam V10.7 can not support v9 dongle. ( 2017/08/17 )
  7. Message： Is there a manual available for the Pro version 9 or 10? Melissa 2017/07/26
    1. Reply： yes, it is in help of ucancam. ( 2017/07/26 )
  8. Message： HELLO, I PURCHASED A SECOND AND THIRD COPY OF UCANNEST V10.4-160114. WHEN I GO TO AUTO PATH IT GIVES ME AN ERROR CODE AND CLOSES THE PROGRAM. THE ERROR CODE IS “Can’t find the toolLib_en.db!”. What do I need to do ? MY ORIGIANL COPY HAS WORKED GREAT SINCE DAY ONE ? JOHN 2017/07/26
    1. Reply： you need uninstall all version of ucannest, and install again. ( 2017/07/26 )
  9. Message： Hi there, My dongle just stop working and I tried to reinstall it and it is still giving me the same error messages, Error message is (Unable to Launch G/ program files\emvsmarthcardreader\smartcard.exe) do let me know how to fix this issues? Thomas 2017/07/17
    1. Reply： this message was not from ucancam.pls uninstall ucancam and reinstall again. ( 2017/07/17 )
  10. Message： I cannot import a dxf. file even though I have made sure the other program is closed and looked at other layers. Owen Carpenter 2017/07/14

About us

Ucancam Team is based in Beijing of China, a professional developer of CAD/CAM software. Ucancam Corp. owns intellectual property right of all the Ucancam/Ucannest/Ucansign series software.

Contact us

Add：Room1016, No.33 Suzhou Street, Haidian District, Beijing, China
Tel：010-82684988 82684926
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Email：sales@ucancam.com

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